Client Service Specialist

THE COMPANY

AXS Japan GK, of AXS Group, LLC is a subsidiary of AEG and sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to the 41 clubs of the B-League in Japan to teams like the Los Angeles Kings, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Melbourne, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint. 

THE ROLE
This position is ideal for individuals who are looking to develop their skills and take on more responsibilities over time. You’ll be expected to understand the company’s business and work collaboratively with your team to meet goals. As you gain experience, you'll focus on mastering your tasks, building expertise, and handling routine challenges on your own. You’ll also have the opportunity to expand your role by taking on new challenges, sharing ideas, and receiving feedback to improve continuously. Over time, this position will help you grow into a more independent and skilled professional within the organization.

MAIN RESPONSIBILITIES:

• Configure and verify systems for ticket sales
• Test system behavior
• Monitor systems during event days (occasional on-site work may be required)
• Serve as the primary point of contact for client inquiries, including weekends and holidays (shift work)
• Respond to client inquiries and system requests, providing accurate and timely solutions
• Handle settlement process, including detailed statements, estimates, and invoices
• Participate in client meetings and discussions
• Address and resolve customer inquiries promptly
• Complete tasks as assigned by the company or supervisor.

KEY SKILLS & EXPERIENCE

• Comfortable using PCs (Word, Excel, Outlook, etc.) and good at data entry
• Willing to travel for business
• Good at working with a team and communicating
• Enjoy helping others and being appreciated
• Self-motivated, eager to learn, and take initiative
• Japanese language proficiency at N1 level
• Advantage for those who can speak English in daily conversations
• Passionate about live entertainment and sports 

What’s in it for You?

• The opportunity to play an integral role in expanding our global footprint
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and delivering better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Location:
Hulic Aoyama 2nd Building, Shibuya
A 10-minute walk from Shibuya Station or a 5-minute walk from Omotesando Station

Established:
AXS Japan GK in 2020, AXS Group LLC established in 2011, AEG established in 1999

Number of Employees:
AXS Japan GK = 21, AXS Group, LLC globally = 900+ 

 To learn more about our culture and values, visit: https://solutions.axs.com/careers/