About this role
The successful Japan Client Experience Management team (Japan CEM) candidate will be part of a team of professionals supporting our clients (Segregated accounts, Onshore, Offshore, Direct investors) located in Japan. We are looking for an outstanding teammate to join CEM in Tokyo as servicing officer for Japan institutional clients. Primary responsibilities are to handle various client inquires in partnership with other internal partners for supporting business growth and execution of our BlackRock strategy.
Key Responsibilities:
Delivering a superior client experience via query resolution for clients, consultants and third parties; including day to day query management (via emails and phone), partner oversight, project work and analysis.
Coordinating day-to-day delivery of BlackRock's asset management and associated services, including; accurate and timely client reporting, design, ownership, and delivery of complex and/or ad hoc client requests, managing portfolio compliance to client guidelines
Own the overall client service experience for Japan institutional client in partnership with the Client Business and throughout the client lifecycle.
Seek operational improvements wherever possible, to facilitate take-on of additional activities through the automation of existing activities.
Build internal network. Work with respective BlackRock business partners to ensure excellence in client onboarding and servicing
Development Opportunity:
Provide opportunities to learn about Client Services and the full operational processes for BlackRock segregated mandates and fund business, and the successful candidate can seek further responsibility for daily business oversight in addition to a great teammate role.
Gain a wealth of knowledge by daily interactions with departments such as Operations, Legal & Compliance, Investment Professionals and Client Business.
Qualifications:
Strong client service skills, including responsiveness, issue resolution, root cause analysis and operational improvement, with a passion for delivering service excellence
Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving to deliver positive outcomes to our clients
Strong planning and organizational skills with the ability to manage and control your own priorities to meet deadlines
Ability to work in a fast-paced environment with high self-assurance, energy and drive.
Passion for client services, and willing to focus and commit to facilitate client requests. Outstanding work ethic and willingness to give beyond the scope of one's role to achieve team and firm objectives
A proactive team-player who can take the lead in driving through operational improvements and change
2+ years' experience in the fields of client service/relationship management, or/and middle or/and back operations within global financial institutions, preferably in asset managers or asset servicing firms
Knowledge of offshore/onshore investment structure for Japanese investors (Institutional incl. Pension, Retail, Direct) preferred.
Language ability, both written and verbal, in both Japanese (Fluent level) and English (Proficient).
Extensive digital literacy (Microsoft Office programs) along with comfort in adapting to new applications.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
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What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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