Description and Requirements
Client Services Consultant I - Regional Market
Work Arrangement: Hybrid
Role Value Proposition:
The Client Service Consultant I (CSC I) has overall accountability for the day-to-day administrative service support of multiple Regional Markets Accounts. The CSC I is part of an overall account team tasked with understanding the customers' needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Key Responsibilities:
- Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
- Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
- Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
- Participates in client account audits and strategic planning process.
- Partners with Financial team in completion of client reports; analyzing results and identifying trends.
- Participates in client implementation of MetLife products.
- Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals, and inputs and ensures accurate input of data in MetLife systems.
- Maintains awareness and knowledge of MetLife's and competitors' products and trends.
- Perform other related duties as assigned or required
Essential Business Experience and Technical Skills:
Required:
- 1+ years of account management and client services experience
- Excellent organizational, interpersonal, and communication skills, both written and verbal.
- Ability to work autonomously and manage time efficiently in order to meet client deadlines.
- Self-motivated to learn more about the business and is proactive in personal development
- Proficiency with Microsoft Excel and PowerPoint
- Ability to balance client expectations with MetLife capabilities
- High school diploma or equivalent
Preferred:
- BS/BA Degree is preferred
- Knowledge of Group Benefits core products- particularly Life, Disability, and/or Dental
- Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid
What the Team is Saying
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What We Do
Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
