With over 2,100 employees of more than 100 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience.
Your role at Exness:
A member of the specialized client-facing department focussed on new account acquisition and uplift of existing mass retail accounts through a value-driven relationship-based approach. Client Relationship Specialist is responsible for achieving desired outcome from the allocated interactions across the client lifecycle.
You will:
Acquisition
- Directing customers to a specific outcome through company approved communication channels.
- Prepare activities utilizing available tools, reports, action items and business insights to enable a productive sales activity.
- Establish and develop business relationships with new and prospective customers to generate new business for the Company's products/services.
- Engage with the client following the sales process and practices defined for that opportunity.
Uplift
- Analyze the clients portfolio and contact clients who stopped or reduced trading with the company to find out the reasons.
- Proactively reach the client in case of any information needed from the client in order to address the payment issues.
- Manage the incoming clients queries and complaints
- Tend to customers’ needs and concerns to offer the best solutions/alternatives to customers.
What makes you a great fit:
- Minimum 1 year of work experience in telemarketing or any relevant client facing roles within the financial services industry.
- Excellent communication skills both verbal and written in Spanish and English
- Sales-driven and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
- Graduating with a Bachelor degree is compulsory.
- Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines
- Able to work in a team and individually when need be
What we offer along the way:
- Competitive and attractive compensation
- Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
- Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
- Generous time off, including 21 days of annual leave and paid sick leave
- Education allowance for your children’s school and kindergarten fees
- Allowance for sports club memberships or other physical exercise activities
- Meal and transportation allowance
- A parking space near the office
- Relocation package (if applicable)
Your journey after applying:
- First interview (30 minutes)
- English test (30 minutes)
- Cap Test (30 minutes)
- Interview with the future manager (45 minutes)
- Final interview (45 minutes)
Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.
At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.
What We Do
Exness Group is a global multi-asset broker that was founded in 2008 with the mission to reshape the online trading industry. We aim to maximize our client's potential when trading the markets by offering better-than-market conditions on currencies, crypto, stocks, indices, metals, and commodities.Our fresh scientific and ethical approach has resonated with traders around the world, and the company has gone from strength to strength, with trading volumes hitting new monthly records in 2023 at $3 trillion from an active client base of 414,502+We think business and act human. Our growing #ExnessFamily has more than 2,000 employees in offices located in Asia and Europe. Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. We are constantly expanding into new markets, and we're looking for a passionate team to help us grow. If you are looking for a new challenge and want to be a part of the future of online trading, please check out our open positions
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