At JustMarkets, we’re on a mission to help our clients take confident first steps into the world of trading. We’re looking for a motivated Client Activation Specialist who will guide new leads through the onboarding journey, ensuring they feel supported, informed, and ready to activate their accounts.
Important: This position is based in South Africa. Candidates must be fluent in English and Swahili, as this is essential for supporting our clients.
Responsibilities- Identifying leads’ needs to make more new activations
- Brief product/service walkthrough and presentation to potential customers based on their needs
- Working with objections, prevented to get started and express helping on how to start trading to secure a successful activation
- Securing a commitment from the customer to begin using our products or services
- Keeping track of customer interactions and updating the company’s customer relationship management (CRM) system with relevant information
- Receiving training on the company’s products, services, and processes skills outside of work (e.g reading books, useful blogs)
- Reaching KPI targets set by the manager. Desire to exceed targets
- 1+ year experience in a Customer Service, Support and/or Business Development position in a financial services company would be a plus
- Ability to study new information and adapt to new spheres quickly, demonstrating a proactive approach to learning and skill development
- Strong interpersonal skills, ability to communicate well at all levels within company and externally with different profiles of Clients
- High level of integrity and dependability
- Ability to work in a high-pressure and fast-moving global and multi-language environment
- Excellent team player, able to interact effectively with various functions within the company with the ability to build consensus
- Fluent proficiency in English and Kenyan dialect
- Additional languages
- 15 paid vacation days per year
- 10 paid sick leave days per year
- 10 Public holidays
- Medical budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Top Skills
What We Do
JustMarkets is a top-notch online CFD trading brokerage that has over a decade of successful working experience with clients in 180+ countries.
Customer is JustMarkets' core value. We always listen carefully to every feedback we get to ensure that our services and developments help clients achieve their trading goals in the most efficient way. Our multilingual 24/7 customer support is always ready to help every JustMarkets user.
We are attentive to those who help us develop. To do this, we have created a Three-Level IB partner system that allows our affiliates to conduct profitable and transparent business activities with us.
JustMarkets is continuously developing and improving trading conditions, providing the lowest spreads, reducing commissions, and expanding the range of tools to trade Majors, Minors, Indices, Stocks, Metals, and Energies.
JustMarkets Copytrading service is an in-house development that allows users to automatically copy trades of successful traders whose riskiness is ranked using the Risk Score service.
We are all about Markets!
