About viva.com
Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Role Overview: As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.
Key Responsibilities:
- Serve as the primary point of contact for key enterprise clients;
- Coordinate with cross-functional teams (Product, Technical, Operations) to deliver tailored enterprise payment solutions;
- Manage complex onboarding projects, ensuring deliverables are completed within agreed timelines;
- Monitor and analyze portfolio performance;
- Provide in-person support and consultation for existing customers;
- Support existing merchants in maintaining active usage;
- Escalate issues by opening cases for problems beyond their resolution scope;
- Present product features and benefits to clients in a compelling manner;
- Travel to meet clients and attend industry events.
Requirements
- 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
- Understanding of financial products / services features and advantages;
- Experience in working with Customer Relationship Management (CRM) systems;
- Outstanding negotiation skills;
- Strong organizational and diary management skills;
- Resiliency and the ability to handle objections;
- The ability to deal with a diverse client base;
- Computer literacy & tech mindset;
- Fluent in English and Italian.
Benefits
- Permanent contract via an Employer of Record (EOR).
- An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
- A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).
- The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
- The opportunity to work at an international fintech company with strong cultural diversity.
Top Skills
What We Do
Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey. Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance. Learn more at viva.com
