First Merchants Bank is seeking a Customer Relationship Representative (Universal Banker) to join our team! This full time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services that meet the current and future financial needs of bank customers. We support you so you can exceed personal sales and service goals while delivering a meaningful customer experience.
As part of this role you will:
- Provide excellent customer service by:
- Responding to customer requests for banking transactions.
- Answering customer inquiries and problems with solutions that meet the customer’s current needs.
- Continually building customer loyalty and customer advocates.
- Contribute to overall banking center operation by:
- Balance cash, daily transactions, vault and ATM.
- Understanding and ensuring compliance, regulations and reporting.
- Following information security policy and verification procedures to protect customer privacy.
- Assist with opening and/or closing banking center.
- Actively participate in a high performing sales environment by:
- Selling bank products, making customer referrals and other activities to support the goals.
- Knowing about all bank products.
- Participating in daily/weekly meetings and coaching sessions.
- Lead and act as an example to others by:
- Training, coaching, and guiding staff with operational and sales skills.
- Attending and/or completing applicable and required training sessions.
- Actively participating in leading the sales and service activities at the Banking Center.
- Assisting in banking center operations and ensure policies and procedures are followed.
To be successful in this position, we require the following:
- High School Diploma or Equivalent.
- Minimum of 6 (six) months of experience selling products or services.
- Minimum of 1 (one) year of sales, banking and/or related experience.
- Ability to travel daily to banking centers within assigned region until permanent location is determined. Valid driver’s license and transportation.
- S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). This must be met within 3 (three) months of hire date.
- Ability to obtain Notary Public designation.
The following would be a plus:
- Prior banking experience.
- Ability to sell and cross-sell bank products and services.
First Merchants offers the following:
- Base Pay PLUS Bonuses
- Medical, Dental and Vision Insurance
- 401k
- Health Savings and Flexible Spending Accounts
- Vacation/Sick Time
- Paid Holidays
- Paid Parental Leave
- Tuition Reimbursement
- Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
What We Do
First Merchants Corporation is the largest financial services holding company in Central Indiana, headquartered in Muncie, Indiana. The Corporation has one full-service bank charter, First Merchants Bank. The Bank also operates as First Merchants Private Wealth Advisors (as a division of First Merchants Bank). First Merchants Corporation’s common stock is traded on the NASDAQ Global Select Market System under the symbol FRME. First Merchants offers customers broad financial services throughout locations in Indiana, Ohio, Illinois and Michigan providing: • Commercial Banking (business) – checking, treasury management, card services, financing, loans, electronic banking, online and mobile banking. • Personal Banking (consumer) – checking, savings, CDs, mortgages, loans, IRAs, HSAs, online and mobile banking. • Private Wealth Advisors - trusts, investments, 401(k) plans, 403(b) plans, profit sharing plans, pension plans, cross-tested plans, cash balance plans, Flexible Spending Accounts, IRAs, SEP IRAs, and succession planning. First Merchants is committed to customers by: • Developing strong relationships. o As financial advisors – our professionals listen and provide solutions o The tenure of our professionals averages eight years, meaning you will enjoy continuity of service o We hire local professionals from the communities we serve • Customers benefit from local decision making. o Decisions are made faster o The process is streamlined, with each customer having a single point of contact. o Our financial professionals are empowered to develop tailored solutions. • The local communities we serve benefit from First Merchants’ involvement and support.
