Client Relationship & Operations Coordinator

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

Tyler Insurance Group is a rapidly growing Medicare FMO based in Lexington, KY. We support brokers across the state of Kentucky and serve clients all across the country. We’re looking for someone to own the client experience and keep our office running while we’re out building relationships. You’ll have real autonomy, real responsibility, and a clear path to grow with us. This role starts part-time and has a direct line to full-time for the right person.

Job Description

What This Actually Looks Like
There will be days where you’re the only one in the office. Brokers will stop in. Clients will call. Things will need to get done. We need someone who sees that as an opportunity, not a problem.
Day to day, you’ll be managing calendars and scheduling across 2 to 3 agents, fielding client questions and building your own relationships with the people we serve, greeting and welcoming brokers, agents, and clients who come through the door, coordinating outreach with community partners and carrier reps, planning events, and improving how we do things. If you see something broken, say something. Better yet, fix it.

This isn’t a role where you’ll be taking direction all day. Over time, clients should know your name and trust your voice just as much as ours. That’s the goal.

Who Does Well Here?
The people who thrive in a place like ours are self-starters. You don’t wait for a to-do list. You’re the kind of person who walks into a room and figures out what needs to happen. You’re organized but not rigid. You’re warm with people but sharp with details.

You should be comfortable talking to anyone. A 65-year-old client with questions about their Medicare plan and a 30-year-old broker stopping by to grab supplies should both walk away feeling like they were taken care of.
We move fast. Things change. If you need every task outlined before you start working, this probably isn’t the right fit. But if you like building things from the ground up and want a role where your ideas actually matter, keep reading.

Bonus Points:

• Experience in insurance, healthcare, or any client-facing role
• Interest in getting licensed to sell Medicare (we’ll invest in that for the right person)
• Familiarity with CRM tools
• Comfortable picking up new technology quickly and figuring things out on your own
• Event planning or community outreach experience

The Details:

• Schedule: Monday through Thursday, 10 AM to 4 PM
• Pay: $20 to $25/hour based on experience
• Growth: Transitions to full-time during AEP (Oct through Dec) with a path to
• year-round for the right person
• Check-in: 90 days in, we sit down together and talk about how things are going, where the role is heading, and what’s next
• Location: In-office, Lexington, KY
• Licensing: For the right person, we’ll support you in getting your insurance license and building a career here

Interested?

Send your resume and a short note to Jodie - [email protected] - Keep it real. Tell us why this caught your eye and answer this:

• Tell us something you taught yourself and why you decided to learn it.

First-round interviews will be held via Google Meet or Zoom.

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [email protected].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.