We’re looking for a Client Relationship Manager to own and strengthen key client relationships, ensuring delivery excellence, long‑term satisfaction, and account growth. Acting as a trusted partner, the CRM aligns client needs with Dynata’s solutions, resolves issues quickly, and ensures every project runs smoothly from commissioning to completion.
In this role, you’ll support strategic clients across the region, lead high‑visibility research projects, and act as an extension of the client’s core team. You’ll collaborate closely with Project Managers, Sales, Professional Services, and Panel teams to deliver flawless execution, drive continuous improvement, and champion best practices.
This role is ideal for someone who thrives in a client‑facing environment, has strong research and project management experience, and excels at problem‑solving, communication, and building trust.
KEY RESPONSIBILITIES
Serve as the primary operational contact and escalation point for assigned accounts
Build strong, long‑term client relationships and ensure exceptional client satisfaction
Lead and oversee complex research projects, ensuring quality, accuracy, and timely delivery
Provide consultative support on methodology, sampling, questionnaires, and data quality
Identify growth opportunities and partner with Sales on account development
Troubleshoot delivery challenges and drive practical, solutions‑focused outcomes
Mentor junior team members and support knowledge‑sharing across teams
Collaborate cross‑functionally to improve processes, elevate service levels, and contribute to new solution development
At least 3 years of recent experience in quantitative online market research experience, including competence in research and survey design, sampling, and consultation (MR agency side).
5+ years of experience in business environment.
5+ years project management experience.
Fluency in English (written and verbal)
Strong client‑facing communication and problem‑solving skills.
Ability to manage multiple projects, deadlines, and stakeholders.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience with SPSS, Decipher, ConfirmIt, CMix, or MarketSight is a plus.
What Dynata Can Offer You
In addition to a competitive salary, we offer a comprehensive range of benefits tailored to each country. Our benefits are designed to support your well-being and help you achieve a healthy work-life balance.
About Us
Dynata is the world’s largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com.
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
For administrative purposes your personal data will be kept on record and will be disclosed and transferred both within and outside the European Economic Area, including the United States of America. We shall take all reasonable steps to prevent any unauthorized access to your personal data.
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Skills Required
- At least 3 years recent experience in quantitative online market research including research and survey design, sampling, and consultation (MR agency side)
- 5+ years of experience in a business environment
- 5+ years project management experience
- Fluency in English (written and verbal)
- Strong client-facing communication and problem-solving skills
- Ability to manage multiple projects, deadlines, and stakeholders
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience with SPSS, Decipher, ConfirmIt, CMix, or MarketSight
Dynata Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dynata and has not been reviewed or approved by Dynata.
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Leave & Time Off Breadth — Time off options such as paid holidays, sick time, PTO, and in some cases unlimited PTO are available, with PTO sometimes described as generous. Volunteer time and a “birthday day off” expand the time‑off menu beyond basics.
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Flexible Benefits — Flexible and remote work options are broadly offered across a global and hybrid footprint, including part‑time and work‑from‑home arrangements. This flexibility can make certain entry‑level or side‑income roles feel reasonable for the work involved.
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Wellbeing & Lifestyle Benefits — Perks such as commuter benefits, wellness resources, snacks, gym or cell‑phone reimbursements, and tuition reimbursement are part of the package. Employee resource groups and volunteer opportunities add lifestyle and community support.
Dynata Insights
What We Do
Dynata is the world’s largest first-party data platform for insights, activation and measurement. With a reach that encompasses over 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum – from strategy, innovation, and branding to advertising, measurement, and optimization. The Dynata data platform, an all-in-one solution for insights, activation and measurement, leverages our robust data, innovative technology and more than 40 years’ experience as a pioneer in consumer and B2B insights. Our vision for the Dynata data platform is to automate the entire marketing continuum, with capabilities to target audiences; uncover insights; connect data; activate, measure and optimize campaigns; and analyze, visualize, publish and share those insights to drive your business growth. We’ve helped more than 6,000 market research firms, brands, media and advertising agencies, publishers, and consulting and investment firms around the world and in every industry accelerate transformation, enable better decision-making, and deliver revenue growth.
