Role: Client Relationship Manager
Location: Bangalore
Work schedule: 6:30 PM IST to 3:30 AM IST
Working model: Hybrid
Intro: We are looking for a dynamic and client-focused Client Relationship Manager to join our team. In this role, you will be responsible for protecting existing revenue by proactively identifying client risks, developing retention strategies, and strengthening long-term client relationships. The ideal candidate will bring strong experience in account management or client success, a proven track record of retaining and expanding enterprise accounts, and the ability to build trusted relationships with senior stakeholders. CSC offers the opportunity to work in a collaborative environment where you will partner across Sales, Service, Product, and Support teams to improve client outcomes and drive long-term retention.
Key Responsibilities
1. Client Retention & Revenue Protection
- Own and deliver against assigned client retention and revenue preservation targets.
- Proactively identify and address attrition risks through client engagement, service trend analysis, M&A activity, organizational changes, and competitive threats.
- Develop and execute account-specific retention plans to protect recurring revenue.
- Lead recovery efforts for at-risk accounts and manage escalations as needed.
- Partner with internal stakeholders to resolve issues impacting client satisfaction and loyalty.
2. Client Expansion & Opportunity Identification
- Identify client needs and expansion opportunities that increase account stickiness and long-term retention.
- Generate qualified opportunities and collaborate with Sales on account growth initiatives.
- Support account expansion strategies, renewals, and retention-focused business cases.
3. Account Intelligence & Retention Planning
Monitor indicators that may impact retention, including:
Merger & Acquisition activity
Leadership and organizational changes
Client responsiveness issues related to data requests
Client engagement levels
Industry and competitive developments
Develop proactive communication and retention strategies based on account insights.
Use CRM and account analytics to prioritize retention efforts and allocate resources.
4. Cross-Functional Collaboration
- Partner with Sales, Service, Product, and Support teams to deliver a seamless client experience.
- Coordinate internal resources to address risks, improve client outcomes, and strengthen account health.
- Serve as the primary advocate for client retention across the organization.
Key Performance Indicators (KPIs)
- Client Retention Rate
- Revenue Preserved from At-Risk Accounts
- Net Promoter Score (NPS)
- Commercial Growth Contribution
Required Qualifications
- 5-7 years in Account Management, Client Success, Retention, or Relationship Management.
- Demonstrated success retaining and expanding enterprise client relationships.
- Experience managing proactive client outreach and risk mitigation programs.
- Strong consultative communication and executive relationship management skills.
- Proven ability to identify early attrition signals and execute retention strategies.
- Experience using CRM tools and account health metrics to manage client portfolios.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- 5-7 years of experience in Account Management, Client Success, Retention, or Relationship Management
- Demonstrated success retaining and expanding enterprise client relationships
- Experience managing proactive client outreach and risk mitigation programs
- Strong consultative communication and executive relationship management skills
- Proven ability to identify early attrition signals and execute retention strategies
- Experience using CRM tools and account health metrics to manage client portfolios
What the Team is Saying
CSC Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, with multiple medical plan options, dental and vision care, and access to wellness resources and assistance programs. Plan breadth and options such as HSAs/FSAs indicate strong healthcare support.
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Retirement Support — The 401(k) program is highlighted with a strong employer match and is often regarded as a standout element of the package. Candidates are encouraged to confirm the exact matching formula and vesting, reflecting a structured but variable design.
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Wellbeing & Lifestyle Benefits — Resources such as an employee assistance program, life and disability insurance, tuition reimbursement, career-development tools, and charitable-giving match expand support beyond core insurance. These additions help reinforce overall wellbeing and professional growth.
CSC Insights
What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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CSC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
