Responsibilities
- Assist in developing and implementing Go-To-Market strategies to enhance client engagement and retention
- Build and manage a portfolio of mid-level and high-value clients, focusing on nurturing and expanding existing relationships
- Maintain strong client relationships by providing ongoing support, addressing inquiries, and coordinating resolution of any issues promptly and professionally.
- Ensure compliance with business, regulatory, and brand standards in all client interactions and activities
- Collaborate with internal teams—including Marketing, Loyalty, and Events—to develop initiatives aimed at increasing client satisfaction, engagement, and retention
- Represent the company at relevant industry events, expos, conventions, training sessions, and seminars as required (some short-term travel may be involved)
- Support clients in increasing their trading volumes and achieving higher performance levels through tailored solutions and proactive engagement
- Identify opportunities to enhance client satisfaction and loyalty, implementing strategies to reduce churn and improve retention metrics
- Work toward achieving set KPI targets related to client growth, retention, and engagement, with a strong drive to exceed performance goals
Requirements
- Minimum 3 years of experience in Sales, Partnerships, Business Development, or Client Relationship Management roles within a financial services company, focused on the MENA region
- Proven experience delivering results and managing client relationships in international markets
- Strong interpersonal and communication skills, with the ability to engage effectively at all organizational levels and externally with diverse client profiles
- Demonstrated ability to manage client retention activities, proactively address client needs, and resolve issues to maintain strong, long-term relationships
- Skilled in analyzing client behavior and performance data to identify risks of churn and implement strategies to improve retention and client satisfaction
- Leadership skills and a holistic business development vision, including client growth strategies
- Proven track record of proactive Sales, Business Development, and client success achievements
- High level of integrity, reliability, and accountability
- Ability to perform effectively under pressure in a dynamic, global, and multilingual environment
- Excellent team player, capable of collaborating across various departments and building consensus
We offer
- 21 paid vacation days per year
- 10 paid sick leave days per year
- Public holidays according to the Cyprus Public holiday list
- Medical insurance
- Extensive relocation package (add only if the relocation is required)
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
What We Do
JustMarkets is a top-notch online CFD trading brokerage that has over a decade of successful working experience with clients in 180+ countries.
Customer is JustMarkets' core value. We always listen carefully to every feedback we get to ensure that our services and developments help clients achieve their trading goals in the most efficient way. Our multilingual 24/7 customer support is always ready to help every JustMarkets user.
We are attentive to those who help us develop. To do this, we have created a Three-Level IB partner system that allows our affiliates to conduct profitable and transparent business activities with us.
JustMarkets is continuously developing and improving trading conditions, providing the lowest spreads, reducing commissions, and expanding the range of tools to trade Majors, Minors, Indices, Stocks, Metals, and Energies.
JustMarkets Copytrading service is an in-house development that allows users to automatically copy trades of successful traders whose riskiness is ranked using the Risk Score service.
We are all about Markets!
