Client Relationship Manager II

Summary
 Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!
Description
 

Position Purpose:

This role is responsible for creating and maintaining relationships with our Clients and Partner Plans. The chosen candidate will serve as the day-to-day lead for client issues and provide resolution of inquiries for assigned accounts. The chosen candidate will work with management and internal stakeholders on client specific or departmental initiatives and will manage certain projects surrounding implementation of new groups and renewals of existing groups. This role is largely focused on the retention of our client base through ongoing account management and client service.

Logistics:

This is a full-time position working (40-hours/week) Monday-Friday 8:00am – 5:00pm working on-site at 4101 Percival Rd. Columbia SC, in an office environment.

What you will do:

• Serves as the internal day to day client account manager, working with Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development. etc. and Partner Plan Account Managers to meet client needs and resolve client issues.

• Participates in the implementation of new clients. Assists in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly. Monitors key deliverable dates related to marketing.

• Trains clients and consultants on E bill. Handles escalated or system problems identified by the Account Advocates.

• Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials before submission to the client.

To Qualify for This Position, You Will Need:

• Required Education Level and Degree Type: Bachelor's.
• Required Degree Equivalency:
• 4 years job related work experience or Associate's and 2 years job related work experience.
• Required Work Experience: 4 years of experience in an account management environment in a support role and/or in a client facing or professional role in an area that supports client management (claims, customer service, membership, product development, etc.)
• Excellent written and oral communication skills. Good analytic and problem-solving skills. Ability to work independently. Knowledge of health care and health benefits
• Required Software and Other Tools: Microsoft Office.
• Required Licenses and Certificates: SC Life and Health Insurance License (within 6 months of hire)

What We Prefer You To have:

• Preferred Licenses and Certificates:  Certified Employee Benefit Specialist (CEBS).

Work Environment: Office environment. May be some limited travel.

What We can Do for You:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Wellness program and healthy lifestyle premium discount
• Tuition assistance
• Service recognition
• Employee Assistance
• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure your meet the qualifications.  This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. If the qualifications required proof of semester hours, please attach your transcript to your application.

Management will be conducting interviews with the most qualified candidates, with prioritization give to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information. 

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail [email protected] or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.