Client Relationship Manager, Global Benefits Management (GBM)

Company:Mercer

Description:

We are seeking a talented individual to join our Global Benefits Management (GBM) team at Mercer Marsh Benefits. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

This position sits in the GBM team where you will build excellent relationships with your assigned portfolio of globally or regionally appointed corporate clients, and deliver service within / exceeding clients’ expectations.

We will count on you to:

• Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned clients portfolio.
• Understand your clients’ global guiding principles, business profile, risk exposures, requirements, expectations and provide appropriate advice / recommendations on their insurance program and flexible benefits program.
• Present benchmarking data, claims analysis and provide relevant market trends / insights to clients as part of the renewal process.
• Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.
• Manage the renewal process with clients seamlessly, ensuring all activities comply with regulations and internal procedures, and necessary documents are collected and placed with insurers.
• Check policy contracts, endorsements, invoices to ensure accuracy.
• Ensure prompt internal financial reporting and payment collection of insurance premium and/or fees from clients.
• Update global benefits systems to provide accurate information for your global/regional clients in a timely manner.
• Maintain collaborative relationships with colleagues from global, regional and local support teams to provide value-add deliverables to clients.
• Identify opportunities to up- and cross-sell inter-department services that fulfill and/or add value to clients.
• Undertake any ad hoc duties/tasks that may be assigned.

What you need to have:

• Bachelor’s Degree with at least 5 years of working experience in employee benefits within the broking/insurance industry.
• Strong domain knowledge and client management experience in health and benefits consulting.
• Good communication and presentation skills.
• Analytical, critical thinking, good interpersonal and problem-solving skills.
• Global mindset with experience working in a team environment across borders.
• MAS qualification is required for this role.
• General knowledge in employee benefit underwriting, health care management, flexible benefits and alternative funding would be a plus.
• Proficient with MS Office (Outlook, Word, PowerPoint and Excel).

What makes you stand out:

• Experience with global or regional client portfolios in employee benefits.
• Demonstrated ability to manage complex renewal processes and compliance requirements.
• Proven track record in identifying and delivering value-added solutions to clients.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.