Client Relationship Management - Supervisor

Company:Marsh

Description:

Maintains a small portfolio of low-risk account relationships and is expected to meet personal sales goals while overseeing the performance of a small team of service support professionals and/or relationship management professionals on various degrees of account work.

Leads the service and/or professional teams on a portfolio of assignments by setting goals, monitoring progress, assuring service meets or exceeds internal and external expectations, and protecting the firm from Errors & Omissions

Develops and communicates a strong understanding of internal and external expectations for various colleagues and accounts leveraging an advanced understanding of Company services and solutions and transactional processes.

Coordinates communications between service team members and the account or relationship representative and is accountable for overseeing deliverables and managing timeline expectations.

Works to identify expansion opportunities for personal and team relationships to determine or assist with determining the services, products and combinations that will best proactively serve and address relationship needs and objectives for personal and team accounts.

Develops and oversees the development of custom solutions to address the needs of accounts, effectively presents the solution and negotiates compensation ensuring a resulting effective pricing.

Monitors account work performed by direct reports and works to ensure any timeline or deliverable conflicts are appropriately escalated and addressed and that sales and retention numbers are meeting and exceeding internal expectations.

Attends industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.