Client Relationship Management - Senior Analyst

Company:Marsh

Description:

We are seeking a talented individual to join our Client Relation in Employee Benefit team at Marsh Indonesia. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Client Relationship Manager, you will be the trusted advisor and primary liaison for our clients in the employee benefits insurance space. Your role is to deeply understand clients’ workforce needs and risk profiles, and design, negotiate, and deliver tailored insurance brokerage solutions that protect and enhance employee benefits programs.

We will count on you to:

• Build and maintain strong, consultative relationships with clients, focusing on their employee benefits insurance needs.

• Act as the client’s advocate within Mercer Marsh Benefits, coordinating with placement, claims, and consulting teams to deliver comprehensive insurance brokerage services.

• Analyze client employee benefits programs and risk exposures to identify opportunities for improved coverage, cost efficiency, and compliance.

• Lead client meetings, presentations, and renewal negotiations with confidence and professionalism.

• Monitor market trends, regulatory changes, and insurance product developments to provide clients with timely, strategic advice.

• Support the delivery of seamless service and claims advocacy to ensure client satisfaction and retention.

• Collaborate with internal teams to develop innovative solutions that meet evolving client needs in employee benefits insurance.

What you need to have: 

• Strong knowledge of employee benefits insurance brokerage, including health, disability, life, and ancillary benefits.

• Exceptional interpersonal and communication skills to build trust and influence client decisions.

• Proven experience in client relationship management or brokerage within the employee benefits insurance sector.

• Strategic thinker with strong problem-solving skills and attention to detail.

• Ability to manage multiple client accounts and priorities effectively.

• Collaborative mindset with a proactive, client-focused approach.

• Proficiency in CRM systems and Microsoft Office tools.

• Bachelor’s degree in Business, Insurance, Medical Doctor, Human Resources or related field preferred.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.