Marsh is a global leader in insurance broking and risk advisory. Within our Employee Health & Benefits business, we help organizations design, place, and manage health and benefits programs that support employee wellbeing and help employers manage cost and risk.
The RoleWe are seeking a Client Relationship Management Analyst to help strengthen client satisfaction and retention through excellent service support and data-driven insights. In this role, you will partner closely with relationship leaders and internal stakeholders to ensure client needs are met efficiently, proactively, and consistently.
This is a great opportunity for someone who enjoys a mix of client interaction, reporting/analytics, and continuous improvement in a fast-paced professional services environment.
Key Responsibilities- Client support: Act as a primary point of contact for client inquiries; coordinate timely resolution and ensure a strong client experience.
- Client insights & analysis: Analyze client data and feedback to identify trends, insights, and improvement opportunities.
- Reporting: Prepare and share periodic reporting on client satisfaction, account performance, and relationship health for leaders and stakeholders.
- Cross-functional collaboration: Partner with internal teams (e.g., Sales, Marketing, Operations) to align solutions and service delivery with client needs.
- Process improvement: Recommend and support enhancements to improve relationship management practices and operational efficiency.
- CRM documentation: Maintain accurate, up-to-date records of interactions, feedback, and action items in the CRM system.
- Market awareness: Monitor industry trends, competitor activity, and best practices to support planning and continuous improvement.
- Bachelor’s degree (required).
- 2–5 years’ experience in client relationship management, customer service, or an analytical client-facing role (experience in Employee Health & Benefits is strongly preferred).
- Strong analytical and problem-solving skills; ability to translate data into actionable insights.
- Excellent written and verbal communication skills, with a client-centric mindset.
- Proficiency in CRM tools and Microsoft Office (Excel, PowerPoint, Word). Power BI knowledge is an advantage.
- Strong organization, attention to detail, and ability to prioritize in a fast-paced environment.
- Ability to work independently while collaborating effectively with multiple stakeholders.
- Bahrani nationality is required
- Competitive salary and benefits package.
- Professional development and growth opportunities.
- A collaborative, inclusive workplace that values diversity, innovation, and high performance.
Skills Required
- Bachelor's degree
- 2–5 years of experience in client relationship management, customer service, or an analytical client-facing role
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Client-centric mindset
- Proficiency in CRM tools
- Proficiency in Microsoft Office, including Excel, PowerPoint, and Word
- Power BI knowledge
- Strong organization and attention to detail
- Ability to prioritize in a fast-paced environment
- Ability to work independently and collaborate effectively with multiple stakeholders
- Bahraini nationality
- Experience in Employee Health & Benefits
What We Do
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
