Marsh is a global leader in insurance broking and risk advisory. Within our Employee Health & Benefits business, we help organizations design, place, and manage health and benefits programs that support employee wellbeing and help employers manage cost and risk.
The RoleWe are seeking a Client Relationship Management Analyst to help strengthen client satisfaction and retention through excellent service support and data-driven insights. In this role, you will partner closely with relationship leaders and internal stakeholders to ensure client needs are met efficiently, proactively, and consistently.
This is a great opportunity for someone who enjoys a mix of client interaction, reporting/analytics, and continuous improvement in a fast-paced professional services environment.
Key Responsibilities- Client support: Act as a primary point of contact for client inquiries; coordinate timely resolution and ensure a strong client experience.
- Client insights & analysis: Analyze client data and feedback to identify trends, insights, and improvement opportunities.
- Reporting: Prepare and share periodic reporting on client satisfaction, account performance, and relationship health for leaders and stakeholders.
- Cross-functional collaboration: Partner with internal teams (e.g., Sales, Marketing, Operations) to align solutions and service delivery with client needs.
- Process improvement: Recommend and support enhancements to improve relationship management practices and operational efficiency.
- CRM documentation: Maintain accurate, up-to-date records of interactions, feedback, and action items in the CRM system.
- Market awareness: Monitor industry trends, competitor activity, and best practices to support planning and continuous improvement.
- Bachelor’s degree (required).
- 2–5 years’ experience in client relationship management, customer service, or an analytical client-facing role (experience in Employee Health & Benefits is strongly preferred).
- Strong analytical and problem-solving skills; ability to translate data into actionable insights.
- Excellent written and verbal communication skills, with a client-centric mindset.
- Proficiency in CRM tools and Microsoft Office (Excel, PowerPoint, Word). Power BI knowledge is an advantage.
- Strong organization, attention to detail, and ability to prioritize in a fast-paced environment.
- Ability to work independently while collaborating effectively with multiple stakeholders.
- Bahrani nationality is required
- Competitive salary and benefits package.
- Professional development and growth opportunities.
- A collaborative, inclusive workplace that values diversity, innovation, and high performance.
Skills Required
- Bachelor’s degree
- 2–5 years of experience in client relationship management, customer service, or an analytical client-facing role
- Experience in Employee Health & Benefits
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Client-centric mindset
- Proficiency in CRM tools and Microsoft Office, including Excel, PowerPoint, and Word
- Knowledge of Power BI
- Strong organization and attention to detail
- Ability to prioritize in a fast-paced environment
- Ability to work independently and collaborate effectively with multiple stakeholders
- Bahraini nationality
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
