Client Relations Specialist

Who We Are:  
Lowenstein Sandler is a one of the most sophisticated law firms in the United States, with over 400 lawyers and 300 business services professionals serving clients from offices in New York, Palo Alto, Roseland, Salt Lake City, San Francisco, Washington, D.C., and Wilmington. We recruit candidates who seek a collaborative, entrepreneurial culture that prioritizes our clients, our colleagues, and the communities where we work and live. Committed to career development and to a diverse and inclusive workplace, the firm offers many programs and opportunities for personal and professional growth. We seek professionals for our business services group who share these values.

What You Will Do:
The Client Relations Coordinator plays an integral role and serves as a brand ambassador by creating/delivering memorable and lasting experiences to the firm’s clients and guests.

The primary function of the Client Relations Coordinator is to be a front-line “ambassador” who plays an important strategic role in building the firm’s relationship with clients and guests. The Client Relations Coordinator is a highly visible, interactive professional who ensures a high level of customer service and a positive experience to all clients and guests of the firm.

Essential Job Requirements:

• Direct telephone calls to appropriate attorneys and staff. 
  
• Meet and greet clients and visitors in reception area and provide appropriate information to guests. 
  
• Maintain a log of visitors. 
  
• Schedule use of conference rooms utilizing online conference room booking software. 
  
• Assist with arranging for necessary technology, room set up and food during events or meetings held in conference rooms. 
  
• Maintain a neat and clean lobby and reception area. 
  
• Essential to maintain a reliable attendance record. 
  
• Typing correspondence.
  
• Provide coverage to attorneys when assigned secretaries are out of office or when workflow requires/permits.
  
• Uphold a professional demeanor at all times.  Portray an attitude of congeniality with legal staff, clients, vendors and other visitors.

Additional Responsibilities:

• Perform general secretarial duties as requested from time to time, including;
  
• Answer telephones for the office in a professional manner; take messages and forward calls to appropriate parties.
  
• Draft/revise routine correspondence and documents.
  
• From handwritten notes, transcribing equipment, drafts or oral instructions, perform word processing on a variety of correspondence, reports, memoranda and legal documents as requested.  
  
• Operate office equipment such as printers, facsimile machines, photocopying machines and pdf scanners.  Ensure they are available for use (e.g. filled with paper, etc.).
  
• Enter important dates on office calendar.
  
• Prepare Federal Express/UPS/USPS/Courier packages and arranging pick-up & delivery.
  
• Create new client matter accounts (conflict checks, intakes, retainer letter and file opening).
  
• Enter attorneys' time.
  
• Accept change and work to incorporate change into daily work environment.
  
• Clarify tasks; confirm understanding.

Skills, Knowledge, and Abilities: 

• A minimum of 5+ years of reception experience is required; experience in a law firm preferred.
  
• Accurate typing skills of a minimum of 50 wpm, along with skills utilizing Microsoft Word and Outlook (email and calendar).
  
• Excellent verbal communication skills are necessary.
  
• Well-developed and professional interpersonal skills; ability to interact effectively with people.
  
• An orientation to client service and ability to work in a team environment. 
  
• Strong organizational skills and time management skills.

Office Location: Washington, DC (In-office)
Schedule: Full-time, Monday through Friday, 9:00 AM – 5:30 PM, Flexibility required.
Amount of Travel Required: None

The expected salary range for candidates meeting the requirements of this position is $75,000 to $85,000. The range provided is the salary that Lowenstein Sandler in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location. Our benefits package includes coverage options for medical, dental, vision, prescription drug, life insurance, disability, FSAs, 401K, and paid time off.

Disclaimers:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required by employee.

Lowenstein Sandler LLP is not accepting resumes from search firms for this position. Regardless of past practice, all resumes submitted by search firms are to be deemed the sole property of Lowenstein Sandler LLP, and no fee will be paid in the event the candidate is hired by Lowenstein Sandler LLP as a result of the referral.

Lowenstein Sandler LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.