WHAT YOU'LL DO
· Manage day-to-day client communications via email, phone, and virtual meetings as needed.
· Facilitate and track loan-level inquiries and servicing-related requests from clients.
· Coordinate document requests, including servicing records, loan documentation, and reporting materials.
· Work cross-functionally with internal departments (servicing operations, compliance, investor reporting, etc.) to obtain and provide loan level requests back out to clients for their review and response.
· Monitor and manage request pipelines to ensure service level expectations are met.
· Maintain accurate records of client communications, requests, and resolutions.
· Proactively identify potential client concerns and work toward timely resolution.
· Support additional client relations initiatives and team projects as needed.
· Contribute to process improvements that enhance client service and operational efficiency.
WHAT YOU'LL BRING
· 5+ years of experience in mortgage servicing or related mortgage operations roles.
· Strong understanding of mortgage servicing processes, loan servicing data, and documentation.
· Proven experience working directly with clients in a professional service or account support role.
· Excellent written and verbal communication skills.
· Strong organizational skills with the ability to manage multiple client requests simultaneously.
· High attention to detail and strong problem-solving abilities.
· Ability to collaborate across departments and escalate issues appropriately.
· Prior experience in client relations, account management, or servicing support roles within the mortgage industry.
· Familiarity with servicing platforms (e.g., MSP or similar systems).
· Experience coordinating document fulfillment or loan-level data requests.
Pay Range: $58,425 - $77,875 annuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- 5+ years of experience in mortgage servicing or related mortgage operations roles
- Strong understanding of mortgage servicing processes, loan servicing data, and documentation
- Experience working directly with clients in a professional service or account support role
- Excellent written and verbal communication skills
- Strong organizational skills and ability to manage multiple client requests simultaneously
- High attention to detail and strong problem-solving abilities
- Ability to collaborate across departments and escalate issues appropriately
- Prior experience in client relations, account management, or servicing support roles within the mortgage industry
- Familiarity with servicing platforms such as MSP or similar systems
- Experience coordinating document fulfillment or loan-level data requests
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
