Client Relations Coordinator

Job Purpose

Answer all incoming calls from customers to take orders, answer inquiries and questions. Consistently provide all customers with an excellent experience and facilitate appointment setting and transfer custom quote requests.

Essential Functions and Responsibilities

• Answer all incoming general phone sales calls.
• Handle customer inquiries both by phone and email.
• Provide customers with product and service information.
• Process and respond to all initial digital leads; assign to phone/web design consultant once lead qualified.
• Enter and analyze CRM data.
• Follow up with customers after their FLS Experience; generate referrals.
• Track, monitor & report conversions of all digital leads/digital phone calls.
• Update job knowledge by participating in educational opportunities & vendor trainings.

The job duties are not limited to the items as described above, duties can be added or changed at any given time. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Working Conditions

This job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Required Education and Experience

High School Diploma and three years working in a customer service oriented role.

Preferred Education and Experience

1. Bachelor’s Degree.
2. Three years in a Customer Service environment that is phone based.