Client Program Manager

Reposted 18 Days Ago
Be an Early Applicant
Hiring Remotely in Philippines
Remote
8-8 Annually
Senior level
eCommerce • Fintech • Information Technology • Software
The Role
Manage project delivery and profitability, lead customer projects through all life cycle stages, and ensure project performance and stakeholder engagement.
Summary Generated by Built In

Reporting to the Project Delivery Leader, the Project or Program Manager is responsible for the overall project and program delivery and profitability, providing project management leadership on customer projects. The person should be able to lead application development projects through all stages of the project life cycle (requirements definition, design, build, test, deploy, and post-implementation support).

Responsibilities
  • Independently manage complex projects requiring collaboration across multiple functional areas or business groups.
  • Serves as an influential interface for DN’s professional relationships with clients and partners.
  • Participate in customer pre-sales activities and workshops as requested to define the cost estimation of the project, using predefined tools contributing to economic and technical feasibility and business value to be delivered.
  • Define the project plan, budget and schedules all project activities to have a sound basis for project performance measurement and appropriate levels of customer ‘sign off’.
  • Define and deploy project organization and governance including work streams, roles and responsibilities, advisory board, and steering committees.
  • Ensure project realization in terms of project scope, time, costs and quality. Manages project performance and risks against the agreed plan, including the change control process, and initiates ' timely 'remedial' actions, contract changes and escalations and ensures the formal handover of the solution, based on prior defined acceptance and handover criteria.
  • Drive and control project P&L including financial forecasting. Reports accurately and timely the status and profitability of the project and escalates delta's to DN and to the customer.
  • Ensure all project stakeholders are timely identified and engaged. Establishes trustworthy relations with key stakeholders on operational level. Ensure that conflicts of interests are resolved timely and according to the target project scope.
  • Proficient in project management processes. Leverage creativity and comprehensive process, tool and software expertise to ensure resources are planned effectively, costs are managed, and reporting is accurate and timely.
  • Ensure the management of assigned project resources to the project are in alignment with line management to assure the focus, engagement, and high performance of the project team.
  • Experience working in a matrix environment and teams working in different geographical locations including offshore. Experience in managing virtual teams is a plus.
     
Qualifications

Required Qualifications

  • Bachelor’s degree in computer science or equivalent
  • Project Management Professional (PMP) Certification or PRINCE2.
  • Be from a vendor background delivering software development projects.
  • Minimum of 8 years of project management experience; minimum of 3 years of relevant banking/financial services industry experience.
  • Banking/financial services industry specific process know-how for technical software implementation processes is highly preferred, SDLC
  • In-depth knowledge of Waterfall as well as Agile SW development methodologies like SCRUM and Kanban as well as the traditional plan-driven methodologies (eg V-model, waterfall)
  • Customer focused behavior, consultancy and presentation skills
  • Aptitude for numbers and quantitative skills with basic accounting knowledge
  • Depending on the size and complexity of projects, capable of handling concurrent projects or workstreams effectively at any point in time.
  • Fluent Business English skills (written and spoken) as required to communicate with our associates in other regions
     
About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations


Skills Required

  • Bachelor's degree in computer science or equivalent
  • Project Management Professional (PMP) Certification or PRINCE2
  • Minimum of 8 years of project management experience
  • Minimum of 3 years of relevant banking/financial services industry experience
  • Fluent Business English skills (written and spoken)

Diebold Nixdorf Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diebold Nixdorf and has not been reviewed or approved by Diebold Nixdorf.

  • Healthcare Strength Feedback suggests core coverage includes medical, dental, vision, HSA/FSA options and mental-health support as part of a comprehensive package. Life and disability insurance are also included.
  • Leave & Time Off Breadth Feedback suggests access to PTO, paid holidays, and sick time, along with parental/family leave. Adoption assistance is also noted among leave-related supports.
  • Wellbeing & Lifestyle Benefits Feedback suggests certain roles include practical perks like a company vehicle, alongside programs such as tuition reimbursement and employee assistance. Wellness initiatives and some flexible work options are part of the overall package.

Diebold Nixdorf Insights

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The Company
HQ: Hudson, OH
16,325 Employees

What We Do

Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 22,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation

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