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Client Planning Advisor - German language (Warsaw)
Location: Warsaw (hybrid)
Salary: 10 000 PLN gross
Purpose of the position:
To deliver the ethos of Making Excellence a Habit through provision of a proactive and effective assessment visit planning and booking, serving both internal and external new and/ or existing customers and to contribute to overall delivery of CE days target.
Key responsibilities:
Handle all calls (inbound and outbound) to book or reschedule visits in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are maintained at all times.
Take ownership of availability for specific external delivery teams and work with Service Delivery Managers to utilise all diary availability.
Works with computerised office management tools, including computer diary systems, databases and spreadsheets.
Ability to cope with pressure and meet tight deadlines.
Build effective rapport with the customer to provide short and long term planning solutions for new application including booking all stages of the application with the client and identify and assign a local client manager to ensure an excellent customer experience.
Highlight any reports of clients at risk of cancelling their registration and take ownership for their resolution, escalating to line management when necessary.
Skills:
Fluent English and German.
Works with computerised office management tools, including computer diary systems, databases and spreadsheets.
Ability to cope with pressure and meet tight deadlines.
Problem solving and coordination skills.
Ability to manage conflicting situations on the telephone and negotiate resolution to find the best solutions.
Strong customer focus.
Clear, concise and approachable speech, with excellent listening skills, and the flexibility to respond to callers in a manner appropriate to their status and expertise.
Meticulous attention to detail.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Fluent English and German.
- Experience working with computerised office management tools, including diary systems, databases and spreadsheets.
- Ability to cope with pressure and meet tight deadlines.
- Problem solving and coordination skills.
- Ability to manage conflicting situations on the telephone and negotiate resolutions.
- Strong customer focus and excellent listening skills.
- Clear, concise and approachable speech with flexibility to respond appropriately to callers.
- Meticulous attention to detail.
- Willingness to work with Global and Local Key account clients.
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
