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Location: Warsaw, Poland (Hybrid – 3 days per week in the office)
Purpose of the position:
To support the planning and scheduling of assessment visits for both new and existing customers, ensuring a smooth and positive customer experience. Working closely with internal teams and clients, you will help coordinate audit activities efficiently and contribute to the successful delivery of BSI's services across Continental Europe.
Key responsibilities:
Handle all calls (inbound and outbound) to book or reschedule visits in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are maintained at all times.
Plan audit delivery by identifying appropriate resources and scheduling audits using a dedicated and competent audit team, ensuring cost-effective service delivery.
Proactively identify cross-selling opportunities, promote additional services to clients, and generate qualified leads for the Sales team alongside core planning responsibilities.
Take ownership of availability for specific external delivery teams and work with Service Delivery Managers to utilise all diary availability.
Highlight any reports of clients at risk of cancelling their registration and take ownership for their resolution, escalating to line management when necessary.
To be successful in the role, you will have:
Fluency in English and Dutch (C1 level)
Previous experience in customer care and/or sales considered as an asset
Ability to cope with pressure and meet tight deadlines.
Problem solving and coordination skills.
Ability to manage conflicting situations on the telephone and negotiate resolution to find the best solutions.
Strong customer focus.
Clear, concise and approachable speech, with excellent listening skills, and the flexibility to respond to callers in a manner appropriate to their status and expertise.
What we offer:
The base salary for this position starts from 84000 PLN gross annually.
BSI offers a competitive total reward package, along with an independent and varied role in an international environment. We provide flexible working hours, continuous training and development, and a wide range of flexible benefits that can be tailored to suit your lifestyle.
🏥 Private medical insurance (Medicover Premium Plus)
💰 PPK pension plan with employer contributions
💵 Annual bonus based on company performance
🌴 Up to 26 days annual leave
🎓 Learning & development support, including language courses
❤️ Life & disability insurance coverage
🏋️ Multisport benefit
🌟 Employee recognition programme & employee discounts
🧘 Wellbeing support (EAP, Maven & flu vaccinations)
👨👩👧 Enhanced parental and family leave benefits
📩 Please apply by submitting your CV in English.
Diversity & Inclusion
BSI is committed to ensuring that the diversity of our workforce reflects that of our clients and the communities in which we operate.
If you require any reasonable adjustments due to a disability or impairment throughout the recruitment process, please inform your Talent Acquisition Partner.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Fluency in English and Dutch (C1 level)
- Previous experience in customer care and/or sales
- Ability to cope with pressure and meet tight deadlines
- Problem solving and coordination skills
- Ability to manage conflicting telephone situations and negotiate resolutions
- Strong customer focus and excellent listening skills
- Clear, concise and approachable speech with flexibility to respond appropriately
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
