Ensure that escalated issues are escalated and addressed promptly, operational efficiencies are improved, and client satisfaction remains high. Additionally, engage in troubleshooting, for operational needs, and ensuring that the value chain from initiation to reconciliation and investigation is properly managed.
- To ensure that escalated issues are addressed promptly, operational efficiencies are improved, and client satisfaction remains high.
- Ensuring high levels of engagement, performance, and development.
- Day-to-day execution of payroll collection and reconciliation processing
- Ensure timely escalations of client servicing issues from clients and internal stakeholders, ensuring timely resolution of client concerns and queries.
- Ensure that all settlements are completed accurately and on time, addressing any delays or errors.
Technical Knowledge and Skill Requirements of Role
- Analytical mindset and strong detail orientation
- Good judgment, problem solving and decision-making abilities.
- Deadline driven
- Process mindset
- Ability to work in a team.
- Sound understanding of the insurance environment.
- Relevant product, systems and process knowledge relevant to the payroll industry
- Understanding an awareness of payment operations client facing and back -office processes
- Other:
- Advanced proficiency in Microsoft Office Suite•
- Payroll understanding and experience•
- Insurance knowledge
- Advance proficiency in Excel
Education and Qualifications
- Business-related Diploma / degree
- 10-years’ experience in reconciliation and data matching
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
26/10/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Skills Required
- Business-related diploma or degree
- 10 years of experience in reconciliation and data matching
- Payroll understanding and experience
- Insurance knowledge
- Advanced proficiency in Microsoft Office Suite
- Advanced proficiency in Microsoft Excel
- Understanding of payment operations, client-facing processes, and back-office processes
- Relevant payroll product, systems, and process knowledge
- Analytical mindset and strong attention to detail
- Problem-solving, judgment, and decision-making abilities
FirstRand Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FirstRand Limited and has not been reviewed or approved by FirstRand Limited.
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Healthcare Strength — Employees typically have access to structured medical scheme membership through providers such as Bankmed, Discovery Health, or Bonitas, with optional gap cover. Certain campuses also offer wellbeing resources like gyms, wellness screenings, and health facilities.
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Retirement Support — The group provides pension or umbrella retirement funds alongside group risk benefits such as life insurance, funeral plans, and permanent health/disability insurance, supporting long‑term financial security.
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Strong & Reliable Incentives — Structured incentive programs and performance bonuses complement base pay in many roles, and commission-based positions can offer stronger earning potential.
FirstRand Limited Insights
What We Do
FirstRand is a portfolio of integrated financial services businesses offering transactional, lending, investment and insurance products and services. The group seeks to build long-term franchise value and deliver superior, sustainable returns within acceptable levels of volatility. Its corporate centre houses key functions—including risk, compliance, governance, internal audit, treasury, finance and tax—that support the broader group and its operating businesses.
