The Role
Own a multi-million ARR portfolio by building strong site and corporate relationships, driving renewals, upsells and cross-sells, onboarding clients, maintaining CRM data, developing account plans, coordinating cross-functional teams, and representing Rodan at industry events to ensure client success and retention.
Summary Generated by Built In
About Us:
At Rodan Energy, our mission is Making Sustainable, Attainable. As a leading North American energy services company, we provide innovative energy solutions that help clients reduce energy costs and GHG emissions, support electrification, and enhance grid efficiency. With over 20 years of expertise, we’re trusted by North America’s largest energy users, power producers, and utilities.
Why Join Rodan:
Hiring Process
Rodan Energy's hiring process is designed to identify candidates who are the right fit — technically, culturally, and professionally. As part of our process, candidates should be aware of the following:
At Rodan Energy, our mission is Making Sustainable, Attainable. As a leading North American energy services company, we provide innovative energy solutions that help clients reduce energy costs and GHG emissions, support electrification, and enhance grid efficiency. With over 20 years of expertise, we’re trusted by North America’s largest energy users, power producers, and utilities.
Why Join Rodan:
- Thriving Industry: Join a rapidly growing sector at the forefront of innovation and sustainability, shaping the future of energy management.
- Meaningful Sales Impact: Represent trusted, high-value solutions with a strong track record of client success and a 98% retention rate—giving you confidence in what you're selling.
- Top Talent & Strong Culture: Work alongside passionate professionals in a collaborative environment that values initiative, rewards results, and supports your growth as a sales leader.
- High-Impact Role with Clear Growth Opportunity: You’ll play a key role in expanding Rodan’s footprint by building strong client relationships and identifying new business opportunities. With a focus on both strategic growth, solution-based selling, and operational excellence, your efforts will directly impact revenue and client success across the energy sector.
- Promote Solutions That Make a Difference: You’ll represent trusted energy solutions that help clients reduce costs, improve reliability, and meet their sustainability goals. This is your chance to make a real impact by solving meaningful challenges in a fast-changing industry.
- Poised for Personal and Professional Growth: This is more than just account management — it’s a launchpad for growth. As Rodan expands across Canada and the U.S., you’ll have the opportunity to grow your territory, your earnings, and your career.
- High Autonomy, Backed by Support: You’ll have the opportunity to manage your pipeline and accounts in your own style with the support of a collaborative team, sales leadership, and marketing resources. We give you the tools and trust you need to succeed.
- Resources for Success: Access to a strong CRM, marketing support, technical subject matter experts, and an operations team that ensures smooth service delivery—so you can focus on building relationships and closing deals.
- Build and maintain strong relationships at both site and corporate levels, acting as the customer’s internal advocate.
- Drive upsell and cross-sell opportunities within existing accounts, with a focus on growth and retention.
- Maintain a high retention rate and proactively renew contracts.
- Manage a multi-million ARR portfolio and ability to prioritize across key, mid-market, and regional accounts.
- Support onboarding and educating clients on Rodan’s offerings, ensuring smooth transitions from sales to account management.
- Bring a collaborative attitude when coordinating with sales, marketing, technical operations, field services, and energy markets to resolve client issues and deliver solutions.
- Maintain accurate CRM records and ensure data quality.
- Represent Rodan at industry events and stay informed on market trends.
- Develop account plans and maintain regular touchpoints based on account tiers.
- Navigate internal systems and processes to solve customer problems, often requiring cross-team collaboration.
- Advocate for the customer internally, ensuring timely responses and brand-aligned service delivery.
- 5+ years of experience in customer success, account management, or sales roles.
- Track record of meeting multi-million ARR retention quota along with driving new business.
- Track record of managing a large number of accounts and streamlining segmentation based on business value.
- Experience in the energy, utilities, or oil & gas sectors preferred, but also open to candidates with experience in complex solutions.
- Familiarity with field services, metering, and data submission workflows is a plus.
- Strong emotional intelligence and customer-centric approach.
- Ability to self-learn technical concepts and reduce reliance on internal support.
- Clear and concise communication, especially in high-stakes or escalated situations.
- Valid driver’s license.
- Location: Hybrid - Mississauga HQ (3 days per week expected)
- Competitive salary and bonus
- Benefits package
- RRSP Match
Hiring Process
Rodan Energy's hiring process is designed to identify candidates who are the right fit — technically, culturally, and professionally. As part of our process, candidates should be aware of the following:
- Background Check: As part of our hiring process, successful candidates will be required to complete a background check, which may include criminal record and credential verification.
- Assignment: Shortlisted candidates may be asked to complete a practical assignment. This is an opportunity to demonstrate your strategic thinking, creativity, and approach to real-world challenges relevant to the role.
Skills Required
- 5+ years in customer success, account management, or sales roles
- Proven track record meeting multi-million ARR retention quotas and driving new business
- Experience managing large account portfolios and segmentation by business value
- Experience in energy, utilities, or oil & gas sectors
- Familiarity with field services, metering, and data submission workflows
- Strong emotional intelligence and customer-centric approach
- Ability to self-learn technical concepts and reduce reliance on internal support
- Clear and concise communication, especially during escalations
- Valid driver's license
- Hybrid work at Mississauga HQ (3 days per week expected)
- Willingness to complete a criminal background check
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The Company
What We Do
Rodan Energy is a leading North American provider of DER asset optimization, demand response and energy intelligence solutions. Our mantra is making sustainable attainable for commercial and industrial energy users, as well as power distribution and generation companies. Rodan’s Energy Intelligence suite delivers industry leading technology to effectively manage and optimize distributed energy resources, battery energy storage and microgrids.
