Client Partner

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About the Role: 

10Pearls is seeking an experienced sales executive to join our team as Client Partner and contribute to the consistent year-over-year growth we have enjoyed over the past several years. In this role, you will have the opportunity to leverage our robust team of technical and sales leaders to support new and current clients through their innovation and modernization goals. We are looking for someone with strong experience in the technology industry with an understanding of the markets 10Pearls operates in and a demonstrated practical knowledge of the business drivers that translate into technical requirements. While we operate across many client industries, we are looking for sales professionals with strong connections in the financial services and healthcare industries to introduce them to the broad range of services 10Pearls provides. Working closely with the Executive Team, you’ll also act as the escalation point for business-critical matters and provide support when needed. We are looking for candidates local to our headquarters in Tysons Corner, VA, or located in one of the following cities: Dallas, Austin, Miami, Chicago, New York City, Boston, Charlotte, Atlanta.

The Day to Day: 

  • Consistently prospect, pursue, and close new business. Ability to identify new leads and prospects, generate call lists, and obtain client meetings. Cold and warm calling skills; experience dealing with and managing objections. 
  • Build and grow strong client relationships through regular communication, firm alignment and expert expectation management to increase the partnership between 10Pearls, client, delivery teams, and executive stakeholders. 
  • Understand the client's business priorities, pain points, overall technology landscape, organization, timeline, and priorities for capitalizing their return on investment.  
  • Work with clients to identify new needs and obtain qualified job requirements. Negotiate with clients to establish appropriate bill rates, contract terms, and fees. 
  • Identify client growth areas and strategically plan with the Sales and Executive team to grow existing teams and help identify growth opportunities. 
  • Build customer advocates - develop deep strategic client relationships and build a loyal client base that actively advocates for our company. 
  • Develop and implement Customer Success Initiatives - leverage prior experiences and an entrepreneurial spirit to help us establish new best practices. 
  • Leads the pursuit and capture of client renewals. 

You will bring:  

  • 10+ years’ of experience selling technical services including digital transformation.
  • Client Account Management and Client Advocacy experience with proven customer/client facing skills. 
  • Ability to exhaust all avenues and present best value and pricing to leads and prospects and convert them to clients. 
  • Ability to communicate effectively and interface with at all levels, including senior management and technical personnel. 
  • A strong team player and servant leader who thrives in a fast paced, dynamic environment, you excel at proactively and positively managing change. 
  • Ability to multitask as a detailed oriented, curious, and strong problem solver. 
  • Effectively manage high pressure situations with a high degree of patience, tenacity, and tact, by involving the appropriate resources as necessary. 
  • Highest commitment to customer service and satisfaction. 
  • Strong problem resolution negotiation and closing skills. Excellent planning, time management, communication, decision-making, presentation, organization, and interpersonal skills. 
  • Results oriented. Ability to plan week, month, and quarter with proven results. 
  • Determination, persistency, and ability to add new clients. Ability to take “no” for an answer. 
  • A sense of urgency and a bias for action.  

Key Performance Metrics:  

  • Customer Satisfaction with Partners: Are your customers satisfied with your work? Are you marketing, selling, implementing, configuring, and supporting customers successfully? 
  • Partner Profitability: Meeting and exceeding personal annual sales quota.   
  • Partner Engagement: Are you generating new business through a combination of your personal network, performing outreach, attending events, and other gathered intelligence. 
  • Partner Experience: The total partner experience. We will be measuring your overall contributions to 10Pearls, from policies to processes to personnel and profitability.  

About 10Pearls: 

10Pearls is a global, purpose-driven digital technology partner helping our clients re-imagine, digitalize ‎and accelerate their businesses. As an end-to-end digital partner, 10Pearls helps businesses create transformative ‎digital products incorporating emerging technologies and utilizing our broad expertise in ‎product management, UI/UX, cloud architecture, software development, data science, cybersecurity, and quality assurance. 10Pearls' clients include Global 2000 enterprises, high-growth mid-size ‎businesses, and exciting start-ups across several industries, including healthcare, financial services, ‎energy, education, real estate, and retail. ‎Headquartered in the Washington DC metro area, 10Pearls has a far-reaching global presence with delivery centers in North America, Latin America, Europe, and South Asia.  

The ‎Washington Post has referred to 10Pearls as a double-bottom-line company that balances profits with our responsibility to our communities. Recognized on the Inc. 5000 Fastest-Growing Companies List for the last four years and awarded the #1 Most Diverse Midsize Company in Greater Washington by the Washington Business Journal, we leverage the passions and intelligence of our people to ensure we deliver solutions ‎that meet and exceed our clients’ needs. 

We are growing rapidly and looking for talented people to join our team. If you are seeking an opportunity to make an impact with an innovative company, we would love to meet you! 

We offer a competitive compensation package, including the below benefits for full-time employees: 

  • Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
  • Employer-funded health reimbursement account (HRA) for the high deductible health plan option
  • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
  • Flexible paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
  • Employer-paid short term, long term, life, and AD&D insurance
  • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
  • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace. 


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Candidate Location Eligibility:
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Technology we use

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An Insider's view of 10Pearls

What are some social events your company does?

We have a tradition of quarterly all-hands meetings that incorporate updates from business leaders and employees, shared meals together, and at least one group social activity that we enjoy together. This past summer we did lunch aboard a boat cruise and a DC United soccer game! We also enjoy putt putt and bowling nights out with our team!

Anna

Talent Management Specialist

What projects are you most excited about?

We are working on several innovative AI initiatives that could completely change entire industries. There are always fascinating new developments in the works because of our dedication to remaining on the cutting edge of technology and innovation. It is an inspiring time to be part of 10Pearls!

Fatima

Senior Software Engineer

How has your career grown since starting at the company?

I have the opportunity to work with incredible teams to build next-generation software solutions for our clients. Each engagement has presented its own unique challenges and successes that have helped me build both my soft and technical skillsets. Working at 10Pearls has enabled me to grow in my career far beyond what I could ever have imagined!

Dylan

Product Delivery Manager

How do you empower your team to be more creative?

I encourage creativity in my team in three ways. I give individuals the space to come up with and test their own ideas rather than being prescriptive. I challenge them with open-ended questions to fine-tune their ideas. Most important, I give safe space to be able to fail. Knowing failure is sometimes a necessary step to enable true creativity.

Peter

EVP & Partner

What makes someone successful on your team?

10Pearls is a fast-paced, extremely agile organization. We strive to deliver state of the art quality to our clients. Our people understand the importance of focusing on technology while balancing it perfectly with a human-centric approach by involving clients and all other major stakeholders every step of the way in creating top-notch software.

Hassan

AVP, Delivery

What are 10Pearls Perks + Benefits

10Pearls Benefits Overview

We offer a competitive compensation package, including the below benefits for full-time employees: 
- Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
- Employer-funded health reimbursement account (HRA) for the high deductible health plan option
- Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
- Flexible paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
- Employer-paid short term, long term, life, and AD&D insurance
- Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
- Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Onsite office parking
Fitness stipend
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Paid industry certifications

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