Client Partner UK

About the job:

The Client Partner is the strategic and commercial owner of a portfolio of Hunch's most important client relationships. They lead account strategy, renewals, and expansion - and at our current scale, they are also fully operational on their accounts. CSMs partner with them on day-to-day delivery on the largest accounts, but the Client Partner is hands-on with the work, close to the platform, and present with their clients. This is a role for someone who is equally comfortable building a commercial plan and rolling up their sleeves on a feed, a campaign setup, or a creative review.

The Client Partner builds deep relationships with senior client stakeholders, visits clients regularly to nurture those relationships in person, and represents Hunch externally at platform events with Meta, TikTok, Snap, Pinterest, and other partners. Internally, they work in close partnership with Product - feeding client insights into the roadmap, flagging bugs and gaps, and acting as a trusted partner to the Product team.

What You'll Do:

• Own a portfolio of Tier 1 and Tier 2 accounts end-to-end - strategy, commercial outcomes, day-to-day delivery, renewals, and expansion
• Be operational on your own accounts - the CSM partners with you on the biggest clients, but the Client Partner is hands-on with feeds, campaigns, training, and platform work where needed
• Build strategic account plans tailored to client goals and execute them to drive platform adoption, spend growth, and Net Revenue Retention
• Act as the senior point of contact for client stakeholders, including C-level executives, positioning Hunch as a mission-critical platform
• Lead Quarterly Business Reviews, contract renewals, and commercial expansion conversations
• Visit clients regularly in person - QBRs, key check-ins, planning sessions - to deepen trust and grow the relationship beyond the platform
• Represent Hunch externally at partner events with Meta, TikTok, Snap, Pinterest, and other platform partners - building Hunch's presence in the partner ecosystem and bringing learnings back to clients
• Work in close partnership with Product - sharing client insights, flagging bugs and feature gaps, and acting as a trusted commercial voice in product conversations
• Forecast monthly and quarterly revenue accurately for your portfolio, tracked through the team's weekly forecast rhythm
• Collaborate with CSMs, Support, Design, and Sales to deliver a consistently high standard of client experience
• Identifies gaps in existing workflows and builds repeatable processes to scale what's working, and fix what's not - both within the UK market and beyond

What You'll Bring:

• 5+ years of experience in account management, client partnership, customer success, or commercial roles - ideally in SaaS, MarTech, AdTech, or digital advertising
• Strong commercial instincts - renewals, expansion, negotiation, and forecasting
• Hands-on operational comfort - you are equally happy building a commercial plan and going deep on a feed setup or campaign QA
• Deep understanding of performance marketing, paid social platforms (Meta, TikTok, Snap, Pinterest), and creative automation
• Proven ability to manage complex accounts independently while growing revenue and Net Revenue Retention
• Strong communication, negotiation, and presentation skills, with the ability to influence senior stakeholders and C-level decision-makers
• Existing relationships - or the ability to build them quickly - with platform partners (Meta, TikTok, Snap, Pinterest)
• Genuine collaborator with Product teams - able to translate client needs into clear product feedback and act as a trusted internal voice
• Willingness and ability to travel regularly for client visits, partner events, and Hunch onsites (domestic and international)

Preferred Qualifications:

• Direct experience with Dynamic Product Ads (DPA) or Dynamic Creative Optimization (DCO) tools
• Direct experience with creative automation solutions such as Smartly, Marpipe, StitcherAds/Kargo, or similar
• Experience working with retail, ecommerce, travel, or performance agency clients
• Prior early-stage or scale-up startup experience
• Proficient understanding of incrementality and/or A/B testing