At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
We are looking for a strategic digital and commercial thinker, with a consultative and relationship based approach. Someone who can partner with our prospective clients to understand their brief, and the convince them that Horizontal should be their digital transformation partner
What you’ll do:
- Identify and qualify sales opportunities by understanding customer needs and pain points
- Define high-level strategies & roadmaps for clients
- Develop and maintain relationships with customers, providing exceptional customer service and support
- Stay up-to-date with industry trends, products, and competitors to inform sales strategies and product development
- Attend industry events and trade shows to promote the company and generate leads
- Lead in production in sales decks, RFPs, and proposals preparation
- Collaborate with different business functions at Horizontal such as CXD team, Tech Team, Strategy, Marketing and our global teams
- Develop and maintain relationships with key technology partners such as Sitecore and Salesforce
- Support in developing new and future technology relationships
- Develop sales strategies and achieve annual revenue & margin targets
- Maintain accurate and up-to-date records of all sales activity and customer interactions in the CRM system
- Act as the lead 'narrator' in sales pitches
- Co-ordinate and lead pitch teams for proposals & RFP submissions
- Create and execute ABM plans
Who you are:
- A CRM and digital experience expert, who can understand and support a program with complex business, user experience, and technical challenges, and have a proven track record supporting client and internal teams in achieving digital solutions.
- Flexible with the ability to handle multiple demands, shifting priorities, and rapid change. You exude confidence, persistence, and the ability to stay calm despite multiple projects and goals.
- Ambiguity through the lens of opportunity, rather than of concern.
- A storyteller turning that ambiguity into clarity as it pertains to digital transformation
- Recognized as trusted, empathetic, and accountable in relationships with clients, colleagues, partners, and other industry professionals.
What you bring:
- Bachelor's degree
- Proven experience in sales or customer service (5-7 years)
- Strong communication, negotiation, and interpersonal skills
- Ability to work independently and as part of a team
- Excellent time management and organizational skills
- Familiarity with CRM software and sales automation tools
- A positive, can-do attitude and willingness to learn
- Ideally have experience in consulting and selling to Middle East customers
- Fluent in English. Fluency in Arabic is a plus
The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Top Skills
What We Do
Horizontal Digital is an experience forward consultancy that invests in understanding the needs, wants and ambitions of customers through the data they provide — data that is unlocked across every digital experience and engagement. We use this data to meet customers in the right moment, at the right time, on the right channel. And we amplify these moments with precise strategies, technologies and creative approaches to maximize their value.
Founded in 2003, we are a certified Minority Business Enterprise that proudly invests in diversity and growth of our in-house talent as well as our local communities through charitable and on-site volunteer efforts.
Horizontal Digital is headquartered in Minneapolis, MN. Additional U.S. offices are in Denver, Dallas and Indianapolis, with a global presence in Dubai; U.A.E.; Bengaluru, Vadodara and Pune, India; and Kuala Lumpur, Malaysia.
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