Client Ops Specialist IV - Implementations

Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?
As a Client Ops Specialist IV - Implementations within the Treasury Service team, you will play a crucial role in handling client requests for product modifications and deletions. You will serve as the primary point of contact, guaranteeing the execution of maintenance activities within the agreed service level agreements, and supervising inspections/audits of completed implementations. This position provides an opportunity to thrive in a dynamic, fast-paced setting, where your problem-solving abilities and capacity to perform under pressure will be greatly appreciated.
Job Responsibilities:

• Act as the central point of contact and escalation for in-country Implementation Support team members
• Manage treasury service maintenance and account closing requests via Deal Manager or mailbox from client service in which there will be a need to raise a deal manager request.
• Ensure the delivery of maintenance activity to be completed within established service level agreements.
• Collaborate with Product Manager/Service to determine the risk rating and procedures of requests which are not on Risk Matrix.
• Oversee inspections/audits of completed implementations
• Check to ensure rush requests are processed with a sense of urgency, requests for clients identified on the Sensitive Client list are assigned to seasoned associates for processing, being modified of special processing requirements if indicated and \"Unable to Offshore\" client requests are assigned
• Coordinate with the management team of any problems that negatively impacted a client.

Required qualifications, capabilities, and skills:

• Bachelor's degree.
• Excellent problem-solving skills in order to identify, understand and address operational and technical issues.
• Good problem-solving skills and can articulate clear and workable solutions
• Ability to be flexible, follow tight deadlines, organize, and prioritize work
• Builds/promotes a client/customer centered organization.
• Promotes partnership; encourages collaboration, information sharing and discussion to break down silos

Preferred qualifications, capabilities, and skills

• Proactive in displaying these skills and developing solutions.
• Being proactive, and the ability to work in a high-pressure environment with time-critical deliveries
• Escalates issues and concerns in a timely manner with management.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.