ATI Business Group is seeking for Operations Manager will be responsible for driving operational excellence by strengthening daily oversight, improving workflows, and ensuring consistent KPI achievement. This role focuses on developing frontline leaders, proactively managing risks, and aligning client expectations to deliver stable performance and sustained client satisfaction within a dynamic, fast-paced environment.
Key Responsibilities:
Address operational performance gaps, process inefficiencies, and inconsistent KPI achievement across department.
Provide strong day-to-day operational oversight to ensure stable and reliable performance.
Review, streamline, and improve workflows to enhance efficiency and service quality.
Develop, coach, and support frontline leaders to strengthen team capability and accountability.
Monitor operational risks and performance trends, proactively identifying and mitigating potential issues.
Manage client expectations through clear communication, timely updates, and effective issue resolution.
Ensure consistent delivery against agreed KPIs and service level agreements (SLAs).
Drive continuous improvement initiatives to sustain long-term client satisfaction and operational excellence.
Qualifications
Proficient in English (minimum C1 level), with strong spoken fluency.
Experience in the travel and aviation industry.
Minimum 2 years’ experience as a Leader/Supervisor, managing overseas customers, clients, or vendors.
Strong leadership, communication, and interpersonal skills.
Experience with CRM tools (e.g., Salesforce, Zendesk).
Strong analytical skills with high attention to detail; able to interpret data and KPIs.
Good working knowledge of Microsoft Excel.
Adaptable to a fast-paced environment and flexible with shift-based, 100% WFO arrangements.
Bachelor’s degree from a reputable university.
Willing to attend an offline interview.
Top Skills
What We Do
ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.
ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication. For further information on what makes ATI different, please log on to http://atibusinessgroup.com
