The Role
The Client Operations Manager oversees client communications, payment cycles, team supervision, and operational workflows to ensure client satisfaction and operational excellence.
Summary Generated by Built In
This is a remote position.
Client Operations Manager
Remote – Full Time (8:30 am to 5:30 pm Colombia Time)
About Us
We are a recruitment company helping U.S.-based businesses grow by connecting them with top-tier virtual assistants and remote professionals from Latin America. We pride ourselves on delivering exceptional client service and operational excellence.
Role Overview
As Client Operations Manager, you will be the crucial link between our leadership, clients, and internal teams. This role combines client relationship management, operational oversight, executive support duties, and team supervision. You will ensure smooth daily operations, manage client communications, oversee payment cycles, track performance metrics, and provide leadership to recruitment, marketing, and operations teams.
Key Responsibilities
- Manage client communications professionally via email and phone, following up on leads and resolving issues promptly
- Oversee payment calculations, review billing cycles, and respond to client questions with accuracy and timeliness
- Support the CEO and leadership team with calendar management, meeting coordination, and administrative tasks
- Organize and track KPIs, SOPs, and key performance metrics for continuous improvement
- Assist in preparing reports, presentations, and data-driven decision making
- Supervise and coordinate recruitment, marketing, and operations teams to ensure alignment and efficiency
- Handle sensitive information confidentially and professionally
- Oversee operational workflows to maintain efficiency and client satisfaction
Requirements
- Minimum 5 years experience in a client-facing operations, account management, or executive support role
- Proven experience supporting senior executives and managing or supervising teams
- Strong numerical ability and comfort with payment, billing, and KPI data analysis
- Excellent organizational skills with an ability to manage multiple priorities proactively
- Experience with marketing and CRM tools such as Slack, HubSpot, Zoho CRM, or equivalents
- Fluent English (C1 level or above), excellent written and spoken communication
- High level of professionalism and confidentiality
Benefits
Skills Required
- Minimum 5 years experience in a client-facing operations, account management, or executive support role
- Proven experience supporting senior executives and managing or supervising teams
- Strong numerical ability and comfort with payment, billing, and KPI data analysis
- Excellent organizational skills with an ability to manage multiple priorities proactively
- Experience with marketing and CRM tools such as Slack, HubSpot, Zoho CRM, or equivalents
- Fluent English (C1 level or above), excellent written and spoken communication
- High level of professionalism and confidentiality
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The Company
What We Do
Virtual Talent Latam is a recruitment company that connects U.S. businesses with qualified remote professionals from Latin America, specializing in Virtual Assistants, Admin Support, and Marketing roles.
