Client Operations Associate - Merchant Services

Job Description
Merchant Services at JPMC, a global leader in payment processing, supports over half of all Internet transactions in 130+ currencies. Our platforms cater to diverse payment methods, promoting e-commerce growth and providing secure solutions for businesses of all sizes. We fuel the success of the Internet's largest brands, processing more than 50% of all Internet transactions. Our consultative approach helps small and emerging businesses become industry leaders, offering secure payment solutions, improved cash-flow management, risk mitigation, and accelerated funding. Merchant Services' unique blend of exceptional service, innovative solutions, and financial strength offers substantial benefits to companies of all sizes.
As a Client Operations Associate I within the Merchant Services team, you will be responsible for ensuring client satisfaction through quality service and coordinating client needs with other functions as required. You will provide active support, by telephone or email, to solidify and expand relationships with corporate merchant accounts. Your role will involve effective communication, problem-solving skills, and a focus on enhancing customer retention and demonstrating the value of Merchant Services.
Job Responsibilities:

• Respond directly to inquiries and issues from key contacts, ensuring effective communication and resolution.
• Navigate systems and tools efficiently, collaborating with cross-functional teams to address and solve client problems.
• Contribute to a team environment by providing feedback and participating in projects aimed at process improvements.
• Ensure accurate and timely responses to inquiries to maximize individual performance metrics.
• Treat every client interaction as an opportunity to enhance customer retention and demonstrate the value of Merchant Services.

Required Qualifications, Skills and Capabilities:

• Bachelor's degree in Business Administration, Accounting, Marketing, or a related field, or equivalent relevant work experience.
• Minimum of 3 years of experience working with commercial and corporate clients in the Indian market.
• Proficiency in understanding and navigating complex systems and processes. Familiarity with computer software, including word processing and spreadsheet applications.
• Proven ability to build and maintain professional and productive relationships with peers, colleagues, and clients.
• Excellent verbal and written communication skills, with the ability to convey information in a polished and professional manner.
• Strong organizational abilities, with the capacity to prioritize tasks effectively to meet deadlines.

Preferred Qualifications, Skills and Capabilities:

• Knowledge of bankcard industry and procedures preferred.

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.