Client Operations AR Transaction Specialist - Remote

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

The Client Operations Accounts Receivable Transaction Specialist’s main duties will be to ensure all assigned client’s recons are completed timely, and results analyzed for process improvements and reported to the Client Service team.

Qualifications

• Customer Support or Client Service Experience: 3+ years (Preferred)
• Healthcare Related Background and/or Industry Experience: 2+ years (Preferred)
• Work from Home Position Requires Reliable High Speed Internet Connection

Requirements

• Excellent analytical and critical-thinking skills.
• Self-motivated, capable of working in teams or independently.
• Excellent written and verbal communication skills.
• Proactive approach with willingness to undertake varied client tasks.
• Understanding of HIPAA regulations in regard to patient information and permissible disclosures.
• Excellent organizational skills and high level of attention to detail.
• Must adapt and demonstrate the ability to work independently from home in a fast-paced, changing and goal-oriented environment.

Essential Functions

• Post any missing payments to accounts through RP function for client reconciliation process.
• Analyze missing transactions and work with Client Operations team on process improvements .
• Report all findings of the recon to the Client Operations Analysts and Client Operations Supervisor.
• Complete client-specific reports and requirements in a timely manner.
• Meet deadlines despite frequent interruptions and redefined priorities.
• Take initiative and action to respond, resolve, and follow up regarding AR Transaction issues and client requests in a timely manner.
• Maintain a thorough and effective contingency plan to ensure client service level expectations are met at all times
• Monitor client collections and placements, and report discrepancies to management and IT
• Other duties as assigned.

Requirements

• Extensive knowledge of client requirements and guidelines

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Efficient in Microsoft Office products, especially Excel and Word

• Knowledge in 10 key by touch typing
• Understanding of billing and recovery cycle
• Understanding of legal rules and regulations pertaining to billing, collections, and HIPPA

EDUCATION and EXPERIENCE

• GED/High school diploma required
•  2+ years of related office clerical support experience is preferred
• 2+ years of Healthcare related background and/or industry experience preferred

Job Type:

• Part-time - 20 hours a week

Schedule:

• Monday to Friday (flexible)

Work Remotely:

• Yes