Client Onboarding Specialist

Fiduciary Trust International is a premier investment and wealth management firm with a commitment to growing and protecting wealth across generations. We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals and families, family offices, endowments, foundations, and institutions. Unlike other firms, our investment managers, tax and estate planning professionals work together to develop holistic strategies to optimize clients’ portfolios while mitigating the impact of taxes on their wealth. As a fiduciary, the guidance we provide is always in the best interests of our clients, without conflict or competing benefits. We offer boutique customization and deep expertise in specialized investment, tax and planning strategies alongside sophisticated technology and custody platforms.

Fiduciary Trust International is owned by Franklin Templeton, a diversified firm that spans asset management, wealth management, and fintech, giving us many ways to help investors make progress toward their goals. With clients in over 150 countries and offices on six continents, you’ll get exposed to different cultures, people, and business development happening around the world.

Fiduciary Trust is hiring a Client Onboarding Specialist to work in our St. Petersburg office on a hybrid basis (1-2 days per week). The Client Onboarding Specialist is responsible for successful client onboarding, opening new accounts for existing clients, and closing terminated relationships. S/he is responsible for initiation, processing, and coordination of all account opening processes required to enable transactions for investment and client facing professionals. The Specialist partners with various operations teams for the client onboarding process and special projects to continuously improve the process.

What are the ongoing responsibilities of a Client Onboarding Specialist?

• Managing the onboarding process for various clients including but not limited to investment management, trust & estates and custody-only accounts

• Liaise with front office departments to understand and coordinate delivery of appropriate documentation to the client (i.e. contracts)

• Assess client onboarding documentation for completeness, accuracy, validity, and readiness for onboarding

• Work with front office and clients to obtain missing information needed to complete verification and onboarding

• Collect and review the required account opening documents to determine proper administration of account, account type, requirements under state laws, dispositive provisions, beneficiaries, tax situs, GST status, fee analysis, etc. in order to prepare ticklers and other account maintenance requirements

• Interpret language in trust agreements and legal documents as it related to completing KYC

• Coordinate and perform basic KYC screening on existing clients

• Perform day to day activities that align to KYC/AML regulatory policies and procedures and within tight deadlines to meet agreed service levels with utmost focus on quality as it involves the thorough review of information and documentation for KYCs and quality assurance of reviews performed by the business

• Direct substantive communication requirements to the businesses with respect to KYC including reports and the tracking of account opening data

• Provide oversight and guidance to business for training requirements necessary to meet regulatory requirements

• Determine if business has properly presented KYC information and documentation which is requires understanding of our KYC/AML policies as well as transaction monitoring. Escalate issues to management as needed

• All applicable KYC/AML policies, including any other FTI policies must be read and understood

• Coordination of asset transfer phase and other client setup tasks Internal teams and outside parties

• Verification & communication of account funding status and other client setup milestones to the market teams

• Maintenance of client onboarding checklists and procedures

• Completion and coordination of account closing tasks with internal and external parties

• Keep abreast of regulatory changes that impact the account opening process by partnering with Legal & Compliance

• Responsible for data integrity of client account information during the onboarding process

• Participation on other projects as assigned by Supervisor or Manager based on team capacity

What ideal qualifications would help someone to be successful?

• Bachelor’s degree or equivalent experience required

• 1-5 years of experience in the financial services industry required

• Experience with client onboarding or KYC and AML experience highly preferred

• Strong written and verbal communication skills with an ability to work efficiently and accurately in a fast-paced, multi-tasking environment

• Strong aptitude to understand, utilize and improve technology platforms

• Highly motivated and self-directed with the ability to work independently or within a group to effectively solve problems and drive results

• Prior experience working with senior level professionals

• Ability to maintain confidentiality and handle client account information

• Trust Administration background and knowledge or ability to review and interpret trust language a plus

• Strong analytical skills with the ability to think strategically and continually improve processes

• Strong skills in MS Word, Excel, PowerPoint, and SharePoint

Learn more about our firm by reviewing this link, The Story of Fiduciary Trust International.

Compensation Range: Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the base salary for this position to range between $48K – $57K.

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