The Role
Manage end-to-end SaaS client onboarding projects from sales handoff through launch and transition to ongoing support. Coordinate Sales, Client Success, Configuration, Operations, Compliance, and other stakeholders while maintaining timelines, dependencies, milestones, and status visibility. Identify risks and blockers, resolve roadblocks, escalate issues, prepare teams and clients for kickoff, implementation, training, and post-launch activities, and recommend process improvements to increase onboarding consistency, efficiency, and scalability.
Summary Generated by Built In
At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day.
We are seeking a highly organized and detail-oriented Client Onboarding Project Manager to own the coordination and execution of client implementations from sales handoff through successful onboarding.
We are seeking a highly organized and detail-oriented Client Onboarding Project Manager to own the coordination and execution of client implementations from sales handoff through successful onboarding.
This role ensures that all cross-functional activities required for a successful client onboarding are completed on time, in the correct sequence, and with a high level of accuracy. You will be the central point of coordination across internal teams and stakeholders, driving accountability, visibility, and execution discipline across multiple concurrent client onboardings.
As the central onboarding and implementation leader, you will directly influence the speed, quality, and consistency of our client onboarding experience ensuring our clients receive value quickly.
As the central onboarding and implementation leader, you will directly influence the speed, quality, and consistency of our client onboarding experience ensuring our clients receive value quickly.
What that means day-to-day:
- Manage end-to-end client onboarding projects from handoff through launch and transition to ongoing support
- Lead cross-functional execution across Sales, Client Success, Configuration, Operations, Compliance, and other stakeholders, driving accountability, resolving roadblocks, and ensuring onboarding milestones stay on track
- Track and drive completion of all required launch activities/materials, ensuring key milestones are met on time
- Maintain project timelines, dependencies, and status visibility across multiple concurrent launches
- Ensure readiness for client kickoff, implementation, training, and post-launch activities
- Provide status updates on key launches to leadership, raising red flags when necessary
- Support accurate tracking of project status in internal systems and tools
- Proactively identify risks, blockers, and delays escalating when needed and facilitating timely decisions to keep projects moving forward
- Ensure a consistent and high-quality client onboarding experience, recommending improvements to leadership
What Success Looks Like
- Client onboardings are delivered on time and with minimal execution gaps
- Streamlined sales to client success handoff, reducing data gaps
- Strong alignment and accountability across internal teams
- All internal and external stakeholders have clear visibility into project status and progress at all times
- Smooth and consistent onboarding experience for clients
- Improved efficiency and scalability of the onboarding process
What you’ll need to be successful:
- 3–7 years of experience in Project Management, Operations, Client Onboarding, or similar roles
- Strong organizational skills and attention to detail
- Ability to manage multiple projects and priorities simultaneously
- Excellent communication and stakeholder coordination skills
- Comfortable working in a fast-paced, cross-functional environment
- Proven ability to drive execution and accountability without direct authority
Preferred Experience
- SaaS, client implementation, or client success environments
- Experience using project or workflow management tools such as Asana, Microsoft Teams, or similar platforms
- Familiarity with CRM or customer success systems such as Salesforce or Totango
What you’ll get in return:
Here are just a few of the great reasons to join our team!
- Work with a global team! We have colleagues and customers across North America and around the world.
- Veriforce is a great place to work! Our leaders and team members consistently cite our culture as one of the top reasons it’s a great place to build a career.
- Veriforce provides
- 100% employer-paid medical and dental insurance for employees
- Monthly contributions to Health Savings Accounts
- A 401(k) match that is immediately fully vested
- Outstanding time off benefits
- Paid time off for volunteer activities
- Remote work opportunities
All job offers will be contingent on the successful completion of a background check.
About
Equal Employment Opportunity We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work. If you are contacted for an interview and require accommodation/adjustments during the interviewing process, please let us know.
Skills Required
- 3-7 years of experience in project management, operations, client onboarding, or similar roles
- Strong organizational skills and attention to detail
- Ability to manage multiple projects and priorities simultaneously
- Excellent communication and stakeholder coordination skills
- Ability to work in a fast-paced, cross-functional environment
- Proven ability to drive execution and accountability without direct authority
- Experience in SaaS, client implementation, or client success environments
- Experience using project or workflow management tools such as Asana, Microsoft Teams, or similar platforms
- Familiarity with CRM or customer success systems such as Salesforce or Totango
Am I A Good Fit?
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The Company
What We Do
We help create better workplaces, and help to keep people safe, reduce risks and simplify processes through our expert teams and technology. Since 1979, we’ve been providing our clients with market-leading compliance and risk management solutions. We have expanded over the years to include certification, accreditation, HR and health and safety consultancy for SMEs, and training expertise, resulting in the Alcumus business that exists today. By building great relationships with our customers, we understand their needs and provide a range of technology solutions, advice and support that helps to identify and minimise risks, navigate compliance and create better workplaces to keep people safe. Our solutions go beyond simple box ticking exercises, where we constantly look for new and innovative ways to support and enhance our clients’ businesses and make it easier for them to keep their workforce safe by embracing new and evolving technology. Our team includes over 1,000 employees across our UK, North American, American and APAC offices. We take great pride in being an inclusive organisation by respecting and appreciating each individual, regardless of age, gender, ethnicity, religion, disability, sexual orientation, education, or nationality, creating a safe, positive, and nurturing environment. Whether you’re a contractor, SME or multi-national enterprise, we’re here to help create safe and effective workplaces.
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