The Client Onboarding Project Manager leads the new client implementation and onboarding process for an assigned portfolio of new Quantum Health clients once a contract has been executed. They develop and leverage strong working relationships with the assigned clients, third party vendors and external SMEs and manage cross-functional workstreams to ensure a smooth, timely launch and onboarding. They collaborate with Sales, Business Intelligence, Information Technology, Client Engagement/Account Management, and POD operations teams to facilitate appropriate client and consultant support throughout their go-live.
What you’ll do
Develop robust, individualized project plans to meet go-live deadlines; lead and coordinate the overall client onboarding workstream in partnership with the client, consultant(s) and all vendor partners and internal SMEs.
Oversee, communicate and complete key deliverable tasks, project milestones and corresponding deadlines associated with the onboarding project.
Collaborate with technical/data resources within Quantum Health to ensure that the client’s programs are appropriately technologically built, supported and measured in a scalable way.
Build and leverage strong relationships with external client resources and SMEs to facilitate timely, quality project execution and hold resources accountable to project plans.
Evaluate, address and/or escalate client onboarding issues to ensure timely resolution.
Manage multiple priority projects from the Quantum Health Enterprise Project Management Office (EPMO) as assigned by leadership.
All other duties as assigned.
What you’ll bring
Education: Bachelor's degree required.
Experience: Prior project management and account management experience required; Healthcare/insurance industry implementation project experience preferred.
Proven experience managing multiple competing large-format projects in a flexible/changing environment with an ability to prioritize competing deliverables and properly delegate.
Highly collaborative approach; Comfort working in cross-functional teams and facilitating resolution of issues to meet client and internal staff expectations.
Excellent verbal communication and presentation skills with strong executive presence; comfortable presenting strategic/data-driven content to decision makers and SMEs in-person and virtually.
Expert administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.
What’s in it for you
Compensation: Competitive base pay, incentive plans and employee referral bonuses.
Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, TelaDoc services and more.
Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA
What you should know
Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer.
Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
- works with billing, legal, all departments
- Competitive compensation
- Deeply subsidized medical, dental & vision insurance for you and your family
- Unlimited PTO / Vacation
- 401(K) + match
- Paid maternity & paternity leave
- Remote friendly
- Growth opportunity
- A positive, collaborative and diverse culture
- Social events onsite & remote
- Free, unlimited access to our text-first platform
Reasonable Accommodation:
Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams:
Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.
California Employee and Job Applicant Notice of Collection of Personal Information:
If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.
Please review the notice here:
Use of Technology Notice:
Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.
Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.
Skills Required
- Bachelor's degree
- Prior project management experience
- Account management experience
- Experience managing multiple competing large-format projects
- Ability to prioritize competing deliverables and delegate effectively
- Collaborative experience working in cross-functional teams and resolving issues
- Excellent verbal communication and presentation skills
- Strong executive presence and ability to present strategic or data-driven content
- Healthcare or insurance industry implementation project experience
- Microsoft Office, Teams, Zoom, and general technical skills
- Ability to handle confidential information responsibly
- Permanent, ongoing authorization to work in the United States without sponsorship
What We Do
Quantum Health is an award-winning consumer healthcare navigation company that delivers an unparalleled consumer experience based on empathy and trust, enabling employers to achieve industry-leading satisfaction rates and independently validated claim savings. Launched in 1999, Quantum Health’s model is based on years of consumer research and the insights learned from guiding millions of consumers and their providers through their healthcare journey. Based in Columbus, Ohio, Quantum Health has earned numerous awards and honors, including being named a Fastest-Growing Privately Held Company for the past nine years by Inc. 5000; one of the 50 Fastest-Growing Women-Owned/Led Companies for the past four years by the Women Presidents’ Organization; a Best Place to Work for the past 10 years by Columbus Business First; and a Great Place to Work® Best Small & Medium Workplaces by FORTUNE Magazine and Entrepreneur Magazine.
