Client Onboarding Program Manager - SVP - MISSISSAUGA (Hybrid)

The Client Onboarding Program Manager is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and with our external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.
Responsibilities:

• Communicates a vision that is innovative and agile and supports progress when cascading organizational strategies.
• Exemplifies Citi’s core values and Leadership standards. Executes to the highest ethical standards.
• Bring extensive experience in process/project management.
• Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Leverages metrics to find optimization opportunities.
• Responsible for the day to day management of executing to milestones and budget on multiple complex projects.
• Identify stakeholders and key organizations in order to build and manage relationships with each.
• Direct the creation of multiple work projects and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established projects of work.
• Work with stakeholders to ensure project scope definition meets business objectives.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
• Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary. Escalate program risks to the Program Director, or Program Sponsor, when appropriate.
• Applies advanced and comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Performs other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Effective Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; effective influence skills

Education:

• Bachelors/University degree, Master’s degree preferred

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