Client Onboarding Manager

Our Firm

American Century Investments® is a leading global asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve human health and save lives. Founded in 1958, the firm’s 1,400 employees serve financial professionals, institutions, corporations, and individual investors, offering a wide range of investment strategies across a variety of investment disciplines.

We are committed to providing institutional-quality, actively managed solutions with a performance-centered mindset. Our expertise spans global growth equity, global value equity, disciplined equity, multi-asset strategies, global fixed income, alternatives, and ETFs.

Privately controlled and independent, we focus solely on investment management. This empowers us to align our decisions with client expectations and concentrate on their long-term money management needs.

Our culture of winning behaviors exemplifies our dedication to clients every single day. Delivering investment results enables us to distribute over 40% of our dividends—more than $1.8 billion — to the Stowers Institute for Medical Research, a 500-person, non-profit basic biomedical research organization with a controlling interest in American Century Investments. Our dividend payments provide ongoing financial support for the Institute’s work of uncovering the causes, treatments, and prevention of life-threatening diseases, like cancer.

For more information, please visit americancentury.com.

Role Summary:

The Middle Office Product Onboarding Manager will manage the end-to-end onboarding process of new financial vehicles while supporting & developing a team. This role involves coordinating with various internal teams, ensuring compliance with regulatory requirements, and optimizing the process to enhance efficiency and accuracy. The candidate we're looking for should have an investment operations background, strong project management skills, outstanding attention to detail, and the ability to communicate effectively. They must be capable of inspiring change within the team and organization.

To succeed in this role, you must provide relationship management services, operations expertise, and risk management across multiple products and asset classes with the primary objective of investment readiness. You are also responsible for the analysis of opportunities, this role will enable operational excellence, improve efficiency and effectiveness, and drive issue resolution to address gaps.

Responsibilities:

• Product Onboarding: Oversee the onboarding process for new financial vehicles: institutional clients, CITs, ETFs, Mutual Funds, SMA & Model portfolios; ensuring investment readiness.
• Coordination: Collaborate with front office, back office, compliance, risk management, and IT teams to ensure seamless product integration.
• Regulatory Compliance: Ensure all onboarding activities follow relevant regulatory requirements and internal policies.
• Operational Improvement: Identify and implement process improvements to enhance the efficiency and accuracy of the onboarding process.
• Stakeholder Management: Act as the primary point of contact for stakeholders during the onboarding process, providing regular updates and addressing any issues that arise.
• Vehicle Gatekeeper: Operate as a primary point to ensure all aspects of the product are in good standing for market release: external setups (custody/fund administration, market readiness (market onboarding), internal reference data, trading agreements, reporting, etc.
• Documentation: Maintain comprehensive records of onboarding activities and ensure all documentation is up-to-date and accurate.
• Training: Provide training and support to team members and other collaborators on the onboarding process and related systems.

Qualifications:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Minimum of 5 years of experience in a middle office or product onboarding role within the financial services industry.
• Strong understanding of financial products and regulatory requirements.
• Strong background in investment operations – solid understanding of trade life cycle, market participants, and vehicle structures.
• Excellent project management and organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Strong communication and interpersonal abilities.
• Proficiency in relevant software and systems.
• Exhibits the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven, Adheres to the highest ethical standards and business practices, and Supports a culture of compliance.

Additional Requirements:

Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.

American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.

American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.

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