Park Place Technologies

Client Onboarding Manager

Posted 10 Days Ago

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Highland Heights, OH, USA

Hybrid

Entry level

Hardware • Information Technology

The Role

Manage end-to-end onboarding projects for new customers, from initial engagement through delivery and handoff to support. Coordinate internal teams, track timelines, resolve escalations, manage stakeholder relationships, communicate progress, and improve onboarding processes while ensuring customer satisfaction.

Summary Generated by Built In

Client Onboarding Manager

The onboarding manager is a key role within the Client Services team, focused on ensuring the successful transition of new customers into our services. The role encompasses end-to-end project management responsibilities from initial customer engagement through to final delivery and handoff. The onboarding Manager is tasked with overseeing all aspects of the customer onboarding process, ensuring that projects are completed within agreed timelines and any customer issues or concerns are addressed promptly and effectively.

What you’ll be doing:

Lead the onboarding process for new customers, ensuring a smooth transition and adherence to agreed timelines. Collaborate with various internal teams to facilitate this process.
Take full ownership of the onboarding project, including planning, execution, monitoring, and successful handoff to support teams. Ensure project objectives are met while managing customer expectations.
Identify, escalate, and resolve any issues or concerns that arise during the onboarding process. Work closely with internal teams to find solutions and ensure customer satisfaction.
Continuously assess and identify areas for process improvement. Take initiative to implement changes or raise concerns with senior management to enhance service delivery.
Manage relationships with multiple stakeholders across the business, including senior leadership, to ensure alignment and support for the onboarding process.
Maintain clear and effective communication with customers and internal teams throughout the onboarding process. Ensure all parties are informed of progress, changes, and any issues that arise.
Other duties as assigned

What we’re looking for:

Proven experience in customer service, project management, or account management, preferably in a managed services or IT environment.
Strong leadership and project management skills, with the ability to manage multiple projects simultaneously.
Excellent communication and presentation skills, with the ability to interact effectively with stakeholders at all levels.
Problem-solving and negotiation skills, with a keen ability to manage and resolve escalations.
Ability to work independently and as part of a team, with minimal supervision.
Flexibility to work in a fast-paced and dynamic environment.
Proficiency in project management tools and software.

Bonus Points:

Education:

Bachelor's degree in Business Administration, Project Management, or related field.

Travel:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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Skills Required

Proven experience in customer service, project management, or account management
Experience in a managed services or IT environment
Strong leadership and project management skills
Ability to manage multiple projects simultaneously
Excellent communication and presentation skills
Problem-solving and negotiation skills
Ability to manage and resolve escalations
Ability to work independently and as part of a team with minimal supervision
Ability to work in a fast-paced and dynamic environment
Proficiency in project management tools and software
Bachelor's degree in Business Administration, Project Management, or a related field

Park Place Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park Place Technologies and has not been reviewed or approved by Park Place Technologies.

Healthcare Strength — Healthcare coverage is presented as at‑market or better, with comprehensive medical, dental, and vision offerings for employees and families. Wellness resources and employer‑verified benefit listings reinforce strong core coverage.
Retirement Support — A 401(k) program is emphasized, with indications of employer matching that strengthen retirement readiness. Public benefits materials point to a solid retirement foundation.
Wellbeing & Lifestyle Benefits — Wellbeing programs span a global wellness portal, biometric screenings, yoga, smoking‑cessation support, and on‑site amenities at the Cleveland HQ. Onsite childcare and wellness rooms further signal investment in everyday wellbeing where available.