The Role
The Client Onboarding IT Specialist handles onboarding new clients by setting up their systems, ensuring seamless access for new team members, and providing support as needed.
Summary Generated by Built In
This role is all about onboarding new clients and making sure our team members can work inside each client’s systems — securely, smoothly, and without hiccups.
You’ll learn each client’s tech stack, request the right access, set up their virtual desktop or tools, install their required apps, test everything, and make sure new team members can log in and actually work on day one.
You’re the bridge between client IT, our internal IT, Operations, and Training. When
everything works seamlessly, that’s because of you
This is an office based role and we have offices in:
Cebu City
Dumaguete
(*Feel free to let us know which office you would be interested to be a part of)
What You'll Do
- Connect with new clients to gather login credentials, software lists, and access requirements.
- Set up Azure Virtual Desktops, Microsoft 365 accounts, MFA, and any tools their team needs.
- Install and configure client-specific software and confirm everything runs properly.
- Test the full environment so new hires can log in and start work without delays.
- Keep clients and internal teams updated on timelines, access status, and readiness.
- Track onboarding tasks in Planner and keep everything organised and on schedule.
- Provide basic helpdesk support to the wider tribe when needed.
- Keep onboarding documentation clear, updated, and easy to follow
Requirements
What We're Looking For
- 1–3 years’ experience in IT support, helpdesk, or system admin.
- Hands-on experience with Microsoft 365 and Azure AD.
- Bonus if you’ve worked with AVD (training can be provided).
- Confident communicating with clients and juggling multiple onboardings.
- Organised, detail-obsessed, and good at following structured processes.
- Comfortable supporting hybrid/remote environments.
- A calm, customer-focused problem solver
Benefits
The Perks
- A stable, office-based role in a growing international business.
- A chance to work closely with international clients and modern cloud technologies.
- Support from an experienced IT Manager and senior IT team.
- Real opportunities to grow your skills in Azure, Microsoft 365, and onboarding best practice.
- A friendly tribe culture that values collaboration, learning, and doing great work together
PLUS!!
- HMO coverage for you and one dependent
- A comprehensive benefits package, including paid leave
- Dayshift
- Access to best-in-class training and development
- Tribe events, celebrations, on-site clubs and activities
Ready to Join the Tribe?
If you want to grow your skills, support
global teams, and build a rewarding career in IT, we’d love to meet you!
Apply
today and start your journey with 5 ELK.
Skills Required
- 1-3 years experience in IT support, helpdesk, or system admin
- Hands-on experience with Microsoft 365 and Azure AD
- Experience with Azure Virtual Desktop (bonus)
- Confident communication with clients
- Organised, detail-oriented
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The Company
What We Do
5 ELK is an outsourcing provider that offers remote staffing solutions, specializing in helping Australian and UK financial services businesses, such as financial advice firms, build and manage offshore teams for administrative and back-office tasks.
