U.S. Based applicants only
*Not an HR position*
The Client Onboarding Coordinator plays a crucial role in facilitating the successful launch of a new dealer website(s). This position involves a range of responsibilities, including coordinating initial meetings with clients, gathering essential information and requirements, and overseeing the design and development process. The coordinator ensures that all project milestones are met, communicates updates to clients, and addresses any questions or concerns that arise during the onboarding phase.
- Arranging and conducting a client onboarding strategy meeting.
- Creating schedules for clients with a clear timeline of when things are due from or to the client.
- Assisted with the completion of all necessary setup documents.
- Acting as the liaison between the client and all other internal teams.
- Tracking all work and its completion through various company systems.
- Ability to clearly and confidently discuss company or third-party products/tools.
- Completion of multiple quality checks throughout the process. Facilitating the actual “Go Live” of the website and transfer of clients post-launch to the Account Executive Team.
- Highly organized self-starter who quickly adapts to processes and maintains excellent attention to detail.
- Ability to work under pressure and handle multiple projects in different phases.
- Proficient in Word, Excel, and PowerPoint.
Employee Benefits (after a waiting period):
- Hybrid Schedule
- Medical, Dental, Vision
- 401K with company match
- 10 Paid Holidays
- PTO and Vacation time off
- Paid Paternal Leave
DEP’s Top 5:
- Award-winning company recognized within the automotive industry
- Collaborative culture
- Numerous areas for growth
- Engaging work environment
- In-person company/team events
Skills Required
- U.S. based applicant
- Proficient in Microsoft Word, Excel, and PowerPoint
- Highly organized self-starter with excellent attention to detail
- Ability to work under pressure and manage multiple projects in different phases
- Experience arranging and conducting client onboarding meetings and creating client schedules/timelines
- Ability to act as liaison between clients and internal teams and track work through company systems
- Ability to clearly and confidently discuss company or third-party products/tools
- Experience completing setup documents, performing multiple quality checks, and facilitating website Go Live
What We Do
Located in the Western suburbs of Chicago, Dealer eProcess is a full service digital partner, with over 1,600 dealer groups across the United States, Canada, and Holland. Founded in 2006, Dealer eProcess upholds a service-first culture mentality. As a leading digital partner, Dealer eProcess has won numerous awards for outstanding customer service, websites, and digital marketing, including DrivingSales.com, AWA (Automotive Website Awards), and more. Dealer eProcess has the answer every dealership is looking for. We use the latest in website design technologies and trends, and mix it together with years of website conversion data to create the most stunning and effective websites for our dealers. As a Google Premier and Bing Select Partner, Dealer eProcess has the ONLY system in the industry that can tell dealerships how many vehicles their digital marketing dollars have sold. We assist on streamlining a dealerships' business. With a full suite of digital products and services including live chat, a trade-in tool, parts catalog, call tracking, service schedule, conquest tool, credit application, and more, Dealer eProcess is not just your typical website vendor.
