Client Onboarding Analyst (Implementations)

Job Description
The APAC Implementation Team is responsible for onboarding all core cash management business for clients in our region. A critical part of this process relies on effective working relationships between Implementations, Sales, Product, and Client Service. In addition, we work closely with various internal functional partners to ensure seamless end-to-end service delivery. We manage the implementation process for a wide range of client sectors, using a tried-and-tested methodology to deliver a high-quality client experience while accelerating revenue generation for the bank.
As a Client Onboarding Analyst in the Implementations team, you will collaborate with clients to implement JPMorgan Payments products, enhancing their eCommerce and treasury capabilities. You will drive and coordinate all aspects of the client onboarding experience, ensuring a smooth transition from solution finalization to live production. In this role, you will manage multiple client implementations, prioritize deadlines, and lead communications with senior stakeholders, all while adhering to legal, risk, compliance, and control frameworks.
Job responsibilities:

• Act as the single point of contact for clients during implementation, coordinating with business partners and team members to ensure timely delivery of products and services
• Provide assistance to internal partners to influence decisions and develop solutions while mitigating audit and risk concerns
• Build solid working relationships with customers and internal partners
• Ensure client account opening requests and activities meet business approval criteria, credit risk, and document control requirements
• Update projects and ensure accurate tracking through management reports on a weekly and monthly basis
• Monitor cycle times for all product setups and seek to shorten each process
• Drive process improvements by collaborating with the team and functional partners to enhance the client onboarding process
• Attend meetings and training to support ongoing development and expand knowledge of cash management products, processes, and technologies
• Exercise defined levels of authority and decision-making that impact implementation deadlines and milestones

Required qualifications, capabilities, and skills:

• Bachelor's degree in Business or related field
• Experience in operations, implementations, or client service
• Knowledge of documentation review (standard and non-standard)
• Experience or knowledge in cash management and treasury services
• Keen attention to detail
• Strong verbal, written, and interpersonal communication skills in English
• Ability to work effectively in a fast-paced and changing environment, including adjustments to work schedule and overtime
• Strong organizational and decision-making skills
• Aptitude to learn documentation and risk requirements
• Ability to work on multiple applications with minimal supervision
• Proficient in MS Office tools (Outlook, Excel, Word) and desktop/internet-based applications

Preferred qualifications, capabilities, and skills:

• Knowledge or hands-on experience with enterprise applications such as SAP or Oracle in the finance/treasury domain
• Project management experience, would be beneficial

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.