Client Onboarding & Activation Analyst

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services.
To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.  
The Role
The Client Onboarding & Activation Analyst plays a critical role in ensuring a smooth and compliant onboarding experience for business clients. This role involves reviewing and verifying business client information and documentation, validating business ownership structures and making informed decisions on onboarding requests, by facilitating the use of AI-driven tools. The analyst works closely with internal teams and stakeholders to address discrepancies, maintain quality control, and continuously enhance onboarding procedures.

Responsibilities
· Review customer information and documentation during the onboarding process, ensuring compliance with company policies and regulatory requirements;

· Extract and validate business information from official registers, including business registries, trade associations, and government databases;

· Verify corporate documents;

· Identify and validate Ultimate Beneficial Owners (UBOs) and key stakeholders, ensuring compliance with KYB and AML regulations;

· Assess business ownership structures, identifying complex hierarchies and verifying entities involved;

· Communicate with clients to clarify or request additional information for incomplete submissions;

· Collaborate with compliance and risk teams to escalate and resolve high-risk cases, ensuring decisions are well-documented and aligned with regulatory standards;

· Contribute to the optimization of KYB verification processes by leveraging AI-driven digital tools, automation systems, and best practices;

· Actively participate in training and development opportunities to enhance knowledge and skills.

Currently, Viva.com is entering a phase of AI Enhancement, embedding artificial intelligence across all business functions. As such, we expect all roles to contribute to this transformation and require a working level of AI literacy from all candidates.

To be considered you should have:

• At least 2 years’ experience in a KYB, KYC, compliance, or related role;
• Bachelor’s degree in business administration, finance, law, or a related field (preferred);
• Ability to engage with Artificial Intelligence to enhance productivity;
• Familiarity with digital onboarding tools and automation software;
• Excellent communication and teamwork skills;
• Effective time management, attention to detail, and strong analytical skills;
• Proficiency in Greek and English (oral and written); additional languages are a plus.

💸 Competitive compensation package;

Annual bonus based on your performance and targets’ achievement;

🏥Private health insurance for you and your family;

💻Top of the Line tools and equipment;

🏃🏽‍♂️Employee Wellness Program like Daily group sessions led by professional coaches;  

📚Career development and regular feedback to develop your skills.