TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
As a Client Manager, you are the strategic bridge between TrueAccord and our most valued enterprise partners. We are looking for a data-literate relationship builder to take full ownership of a portfolio of 5–10 mid-to-large accounts. Your mission is to move beyond "support" and become a vital business partner—driving performance through digital-first collection strategies, navigating complex operational hurdles, and ensuring our clients see TrueAccord not just as a vendor, but as a key driver of their success.
What You’ll Do
Own the Relationship: Serve as the primary business partner for a dedicated portfolio, building deep trust with stakeholders to ensure long-term retention and satisfaction.
Drive Performance: Monitor and interpret omnichannel performance data (email, SMS, and voice) to provide actionable insights that improve engagement and liquidation rates.
Execute Growth: Align client goals with TrueAccord’s capabilities, identifying expansion opportunities and hitting monthly/quarterly revenue and volume targets.
Master the Data: Build and maintain client-facing dashboards, proactively flagging performance trends and leading high-impact Business Reviews.
Solve Complex Problems: Act as the first line of defense for operational issues, collaborating with Legal, Product, and Engineering teams to resolve hurdles and influence our product roadmap.
Onboard & Educate: Lead new clients through the integration process, acting as a subject matter expert on our digital-first methodology and regulatory compliance.
Who You Are
An Experienced Partner: You have a proven track record in Client/Account Management or Operations, specifically within the Debt Collections or Default Management space.
Data-Fluent: You don’t just report numbers; you find the "why" behind them. You are comfortable analyzing data sets to identify trends and summarize business health.
A Project Navigator: You excel at managing projects with moving parts, balancing the needs of multiple internal and external stakeholders without breaking a sweat.
KPI-Driven: You possess a relentless commitment to excellence and thrive on meeting (and exceeding) operational targets.
An Adaptable Communicator: You are a professional, high-temperament communicator who can navigate fast-paced environments and technical discussions with ease.
Educationally Grounded: You hold a Bachelor’s degree or possess equivalent relevant professional experience.
What We Offer (Perks & Benefits)
Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave, volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide
This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.
This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.
We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.
We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Skills Required
- Proven track record in Client or Account Management or Operations
- Experience in Debt Collections or Default Management
- Bachelor's degree or equivalent professional experience
What the Team is Saying
TrueML Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical plan options, including HSA-compatible choices, are paired with employer-paid life/AD&D and short- and long-term disability, plus a 24/7 EAP. This combination signals robust health and income-protection coverage.
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Leave & Time Off Breadth — Generous or unlimited PTO is described alongside paid holidays and volunteer days. Such breadth in time off supports flexibility for rest and community engagement.
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Wellbeing & Lifestyle Benefits — Access to the Wellness Coach app, PerkSpot discounts, travel assistance, and peer recognition with redeemable rewards expands everyday support beyond core insurance. These programs add tangible lifestyle value for employees and families.
TrueML Insights
What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
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TrueML Offices
Remote Workspace
Employees work remotely.
TrueML is excited to be a remote-first company with team members across the US, Canada, and several countries in LATAM (Mexico, Argentina, Dominican Republic, and Costa Rica). Our teams frequently digitally collaborate & socialize across borders.
