At QBE, our purpose is to enable a more resilient future.
Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries?
Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.
QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations with our Spanish offices in Madrid and Barcelona. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.
With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure.
As part of our growth ambition we are creating this new role. If you are looking for to be part of a successful organisation with strong growth ambitions, then read on.
Client Manager Spain
The opportunity
The purpose of this role is to support the establishment and growth of a Client Solutions Practice across the Division. The role is responsible for developing a quality client pipeline, maintaining key client accounts, and facilitating sustainable profitable growth.
Your new role
- Act as the main point of contact for clients across all business areas, focusing on building and maintaining strong relationships.
- Collaborate closely with the Distribution team to drive client retention and ensure ongoing satisfaction.
- Monitor and enhance client satisfaction, using annual Voice of Customer (VOC) surveys to measure and improve service quality.
- Identify and pursue opportunities for cross-selling and upselling, maximizing value for both clients and the organization.
- Manage and prioritize top clients and large accounts, with criteria to be determined (such as minimum revenue and employee count), ensuring tailored solutions and dedicated support.
- Manage the opportunity pipeline and business to increase density build and structure programme design for clients.
- Engage with the Distribution and Client Engagement team for client acquisition.
- Ensure compliance with legal, regulatory frameworks, and corporate policies.
- Drive the design and maintenance of marketing and communication frameworks.
- Develop a strong client engagement focus for existing and new clients.
- Keep up to date with industry developments for continuous improvement.
- Provide specialist advice on underwriting programmes and legislation.
- Establish clear accountabilities and authority levels for direct reports to ensure goal delivery.
About you
- Significant exposure to the insurance industry as a client manager either in insurance company or brokerage, with an ability to operate across all products.
- Strong track record in managing strategic client relationships at senior Executive & leadership level, creating not only positive influence but clear value return to the business.
- Significant contact network of client risk managers which provides the ability to influence & develop new opportunities.
At QBE, we are dedicated to creating an inclusive environment for all employees. Our positions are open to individual with disabilities, and we actively promote inclusion and diversity in our workplace.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Business Transformation, Coaching for success, Conflict Resolution, Cost-Benefit Analysis (CBA), Critical Thinking, Financial Products, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Presenting with Impact, Research Analysis, Risk Management, Stakeholder Management, Team ManagementHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
