Client Retention Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Retention Specialist

What does a successful Client Retention Specialist do at Fiserv?

You will provide Level 2 support for the SMB Direct portfolio responsible for client solution penetration, education and issue resolution ownership. By increasing overall customer satisfaction, you will support Fiserv revenue growth through increased retention and increased product/service penetration.

What you will do:

• Support the retention and growth of the SMB Direct portfolio and assure client satisfaction by maintaining relationships with clients.
• Resolve simple inquiries and facilitate resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas. 
• Maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management.
• Work with small to medium sized accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.
• Maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
• Educate customers on relevant industry information and provides training products, reporting, and self-service tools.

What you will need to have:

• 2+ years’ experience in customer service, sales, business development relationship management or payment processing experience.
• High School diploma or equivalent education, experience and/or military.

What would be great to have:

• 2-year degree.
• Detail-oriented, team player with good planning and problem-solving skills, who is willing to work outside of traditional service parameters.
• Analytical skills - understand industry metrics and trends. 
• Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas preferred. 
• Department hours are Monday through Friday from 8 AM – 6 PM; you could be required to work a shift until 6 PM. 
• First 90 days for training will be onsite.

Salary Range:

$36,200.00-$48,600.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.