Client Manager - LDN

Our London studio is searching for a talented Client Manager to join our growing team, supporting the successful day-to-day running of projects while building strong relationships with clients and team members alike.

...have you worked in a fast-paced creative agency?

...do you have FMCG client management experience?

...does the idea of working in an independent global brand agency appeal to you?

If so, we'd love to hear from you!

ABOUT US:

• 400+ strong global brand agency

• 100% independent

• 27 years young

• 8 studios around the world

Offering unrivalled creativity at global scale, Bulletproof is the world’s largest independent brand agency. Across eight studios, 400 liked-minded individuals create desire through disruption, delivering Growth, Standout and Fandom for our clients. Truly independent, we pride ourselves on shunning convention and getting sh*t done; above all, we march to the beat of our own drum. 

As a business, we blur the lines between insight, innovation, strategy, design, digital, and environmental; all the while bringing our clients the very best of the best. 

At Bulletproof we have three core beliefs:

WE BELIEVE GREAT IDEAS CHANGE THE WORLD

We believe in the power of creativity to influence human behaviour, affect change and pierce conventions.

WE BELIEVE PEOPLE MAKE THE DIFFERENCE

We celebrate human connectivity and culture, and believe diversity delivers richer, deeper thinking with an infectious energy.

WE BELIEVE NAÏVEity breeds brilliance

We believe remaining relentlessly curious and open to new possibilities leads to purer, more interesting and uncharted creative solutions. 

ABOUT THE ROLE:

As a Client Manager, you will work as part of the client services team supporting and in partnership with the Senior Client Manager and Client Director. You will be responsible for the successful day-to-day running of projects whilst building strong relationships with clients and team members alike.

Your main duties and responsibilities will include:

 CLIENT FACING

• Organising and attending a number of client meetings; creating and contributing to presentations, ensuring meeting notes are distributed in a timely manner
• Being a key point of contact within the agency for clients across a number of projects whilst converting strong and influential relationships into meaningful partnerships
• Managing client expectations through on-going dialogue and honest discussions
• Being responsive to client needs and requests, whilst balancing great service with the needs of the agency
• Being flexible and adaptable to circumstances, proposing solutions with ease
• Beginning to negotiate simple fee and timing discussions with the support of senior team members
• Writing and/or overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation
• Confidently presenting and discussing briefs, feedback, proposals and financials with the client team
• Confidently talking about the industry, current category and market trends to provide ideas and inspiration to grow our client’s business
• Keeping your eyes and ears to the ground; continually seeking out new opportunities and relationships

WITHIN THE CLIENT SERVICES TEAM

• Reporting into your Client Director on a day-to-day basis while working with and supporting the wider team as required
• Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard whilst meeting client timelines and budgets
• Leading the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues or challenges
• Developing and managing project timelines and detailed proposals, which are realistic and effectively meet our client’s needs
• Taking responsibility for ensuring Screendragon is up to date and accurate
• Assisting with the weekly management of billings, forecasting and client purchase orders
• Undertaking desktop research for brief content, audits, presentations and pitches
• Learning from Client Directors and Senior Client Directors to grow client relationships and broaden your understanding of the client service discipline

WITHIN THE BROADER BULLETPROOF TEAM

• Positively contributing to the culture of our agency
• Building unbreakable bonds and working collaboratively with the wider Bulletproof team
• Providing clear and actionable feedback within critiques and briefings, which is supported with appropriate rationale and grounded within the client brief
• Organising and managing individual project wash-ups
• Beginning to utilise our proprietary strategic tools to build stronger briefs
• Working closely with the production team in the delivery of artwork and guidelines
• Proactively generating ideas to inspire members of the wider team
• Utilising and following the Bulletproof processes to deliver best practice ways of working
• Assisting in the development and delivery of client presentations, pitch presentations and new business proposals when required

WHAT YOU SHOULD HAVE:

If you tick all of the boxes below, we could be a perfect match!

• Relevant design agency experience ideally managing FMCG clients

• Ability to forge strong relationships through excellent interpersonal skills

• Exceptional attention to detail and communication skills, both written and verbal

• Well informed and reliable; able to foresee potential problems and propose solutions

• Ability to remain positive and calm under pressure in our fast-paced working environment

• Ability to successfully prioritise and manage multiple tasks and projects at any one time

• Demonstrate a clear understanding of the design industry, with a willingness to continue learning

• Ability to proactively identify, leverage and spot opportunities with clients

In line with our three core beliefs, we’re looking for people that share our community spirit and are curious enough to question the status quo. Could this be you? If so, apply below!

Very competitive! Get in touch to find out more