Join us as a Client Management Lead
· In this Director level role, you’ll build influential client relationships by acting as the primary customer contact for our Institutional Banking customers in Luxembourg
· You’ll take ownership of client opportunities by leading transaction origination and delivering customer-orientated outcomes, both across individual transactions and the broader relationship
· You’ll also lead end-to-end strategic relationships, and will expand your impact by providing customer-focused solutions across the franchise product suite, working with product and subject matter experts to strengthen client relationships
What you'll do
As a Client Management Lead, you'll define and agree on a commercial strategy for the business area in conjunction with the Business Head, including preferred customer relationships. You'll maintain a portfolio of senior client relationships and lead commercial thinking with those chosen customers, positioning Royal Bank of Scotland International (RBSI) as the first point of call for defined capabilities in line with bank strategy and risk appetite.
Working closely with colleagues across the business, you'll also ensure the wider team are meeting clients' needs, while driving safe and sustainable portfolio growth and proactive risk management.
In addition, you’ll be:
· Leading the delivery of transaction origination and customer-orientated outcomes, aligned with business strategy or market conditions
· Leading internal stakeholder engagement to deliver customer sales and an excellent customer experience through close liaison with service providers and product specialists
· Driving business engagement with external stakeholders to maintain a positive RBSI profile within the chosen markets
· Positioning yourself as an industry leader by participating in industry events, raising the business profile, and generating new business
· Developing and maintaining an effective strategic network across leadership teams and other internal stakeholders
· Collaborating effectively with all process stakeholders
· Driving an effective operating rhythm and workflow within the business, fostering a culture of continuous improvement
The skills you'll need
We're looking for someone with strong strategic capability and origination experience, as well as a proven track record of strategic thinking and building business intelligence through collaborative engagement with leaders and teams across the bank. You must also bring detailed knowledge of the external marketplace, alternative providers, and other sources of financial support available to clients, alongside a strong understanding of the macroeconomic and financial outlook and sector-by-sector activity.
In addition, you’ll need:
· The ability to influence, negotiate, and network effectively to achieve positive outcomes for clients and the business
· Strong negotiation, organisational, and planning skills
· The ability to manage both external regulatory and internal stakeholders
· A well-established network across the bank to enable customer delivery in line with bank appetite and capability
· Strong interpersonal skills, with the ability to work effectively with internal stakeholders and external professional advisers
· A collaborative approach and the ability to contribute strongly to the regional and national leadership teams
Hours
40Job Posting Closing Date:
Job Posting Closing Date is not yet published.Skills Required
- Strong strategic capability
- Proven transaction origination experience
- Proven strategic thinking and business intelligence development through collaborative engagement
- Detailed knowledge of the external marketplace, alternative providers, and financial support available to clients
- Strong understanding of the macroeconomic and financial outlook and sector activity
- Ability to influence, negotiate, and network effectively
- Strong negotiation, organizational, and planning skills
- Ability to manage external regulatory and internal stakeholders
- Established network across the bank
- Strong interpersonal and collaboration skills
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
