Client Management Associate

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Client Management Associate to join our team in Newark, New Jersey!

We are looking for someone to lead the implementation of new clients, manage existing client relationships and assist with developing new offerings to grow our firm's revenue. We need a highly-skilled individual to manage client relationships, both prospective and existing, and collaborate on defining and executing new revenue streams for our business.

Are you looking to join a creative and dynamic team? If so, we would love to meet you.

Responsibilities

• Leading Monthly Governance Committees, including ownership of materials
• Liaising with Finance and Billing to ensure correct billing information
• Assist with client-led audits that require BPO participation
• Lead DFL and SLA reviews and updates
• Liaise with clients and internal partners on user access management and attestations
• Manage the creation, execution and delivery of client metrics
• Perform data trend analysis to provide clients with deep insights into their critical metrics
• Provide BPO Ops teams with client analytics support
• Find opportunities for process automation / digital transformation for BPO & clients
• Utilize data tools and business intelligence tools to drive effective decision-making
• Work on pipeline opportunities to help grow BPO revenue

Qualifications

• Functional/technical skills
• Attention to detail
• Written communication skills
• Comfort around higher management
• Process management skills
• Ability to work under tight deadlines

Salary Range: $70,000-$75,000

Bonus Eligibility: Bonus Eligible

 Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].