Client Implementation Specialist (f/m/x)

Posted 20 Days Ago
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Stockholm
In-Office
Senior level
Fintech • Financial Services
The Role
The Client Implementation Specialist manages a portfolio of top-tier clients, coordinating product implementation, training, and post-production monitoring while ensuring client satisfaction and addressing inquiries.
Summary Generated by Built In
Job Description:

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division. If you are motivated to take the initiative and collaborate with colleagues across the world; if you want to be part of a community where you can grow, both professionally and personally – then join our team. Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security.

Client Implementation Specialists support the overall coordination, maintenance and facilitation of developing the implementation plan for top-tier clients, working in close cooperation with Cash Management Sales. They support the successful implementation and delivery of products and solutions for a dedicated portfolio of top-tier corporate clients and financial institutions (project initiation, documentation, configuration and setup, validation and testing, training and post-production monitoring). They offer feedback to and share best practise with team members as required so that their individual and collective performance meets the current and future needs of the Bank.

Responsibilities

  • Management of a select portfolio of clients, providing a dynamic, sensitive & professional contact point and coordinator for all their day-to-day implementation and service needs

  • Accountable and responsible for the maintenance of cash management products (technical setup of access channels and liquidity management, etc.) of existing clients using standard project management tools

  • Respond to account / transaction related inquiries and provide solutions in close coordination with internal departments or other Implementation and Service units abroad

  • Liaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic international environment

  • Organize and lead international meetings on issues and escalations that impact client’s Cash Management operations by taking ownership for the identified issues until a successful resolution is reached

  • Monitor important transactions (e.g. netting rounds)

  • Identify cross-selling opportunities and to liaise with Sales about further follow-ups

Skills

  • Bachelor’s/ Master’s degree, 5+ years in global banking, treasury or equivalent

  • Fluent English and Nordic languages, verbal and written

  • Good knowledge of Microsoft Office incl. Word, Excel and Power Point

  • Good understanding of corporate cash management products as well as SEPA/ domestic/ international payment methods and instruments

  • Client focus and ability to balance between DB interest and client’s interest

  • Strong interpersonal, communication and problem-solving skills

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Top Skills

Cash Management Products
MS Office
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The Company
HQ: Frankfurt am Main
68,787 Employees

What We Do

At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential.

We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity.

Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve.

Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background.

If you’re full of imagination, enjoy solving problems and respond positively to complex challenges, discover a career to look forward to and join us!

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